Since the owners have a hard time understanding their customer complaints while constantly requesting clarification and following up with condescending remarks as well as insults, I will be perfectly clear with my review.
This restaurant is Gordon Ramsay Kitchen Nightmare level bad!
This is the worst review I have ever left in over 6 years.
Parking was confusing and the entrance to the restaurant was not clearly marked with too many signs and no clarity for the actual restaurant.
Our server, the Co-owner (Ken?) said that the portions were 'trucker-sized' and that was utterly false.
The Shrimp Chop Suey was actually Shrimp and Broccoli which arrived with - let me be absolutely clear - rotten broccoli!
It was not wilted, yellow or some other excuse - it was ROTTEN!
One could actually smell how bad it was on the plate.
The shrimp was cooked properly, which is poor consolation on the way to Emerg with potential food poisoning or even death.
The meal was replaced at no charge for the Classic Breakfast which was prepared well except, for the plate-sized pancake.
All that could be tasted was a mouthful of oil.
The flapjack crumpled and separated like a pita bread.
It broke apart in the middle as it was improperly cooked (and being in the food service industry for over a 2 decades), it appeared to be prepared on a grill that was not up to temp.
My so-called Special Fried Rice was barely lukewarm and Ken agreed after I asked him to feel the plate and have a taste.
He returned with a story about putting in back on the wok, however, the same spoonful I had taken my first bite before sending it back was in the exact same spot along with the pepper I had used.
Being lied to is insulting as this dish was merely put into the microwave and unprofessionally reheated.
The rice tasted like it was made with instant rice totally broken and crumbly.
The chicken, beef and pork were all dried out and I would suggest it was sitting in a giant pot or chafing dish waiting to be scooped out for the next customer as nothing was fresh at all.
Hardly the quality of a dish charging $18.85!
Ken asked if everything was okay and I accepted the rice as they were closing soon and I was too hungry to go elsewhere or argue anymore.
No amount of soy sauce revive this ultrabland dish resulting in 3 out of 3 food dish failures.
We had to move to another booth to actually see as a light above our table was burned out.
The atmosphere was dark and dingy rather than the bright and exciting atmosphere I had come to expect from 5-10 years ago when we lived in Dover and would come at least once a week as a family. We would constantly be inviting friends and extended family to dine here. Now I won't even bother stopping as rotten, uncooked, ill-prepared food is the norm.
Though Ken was cheerful, he was embarrassingly slow to look after us with only 2 other tables arriving after us.
I used to defend the restaurant when people called it 'The Road Kill', unfortunately, J's Wok N Grill is an embodiment of this name. This is extremely disappointing and I would not be surprised at all if the health inspector visited them shortly.
To clarify, slow service, dingly dark atmosphere, ill-prepared food - both uncooked and rotten - overpriced food and inadequate portions are all the reasons that I will not be returning to J's Wok N Grill inside the Road King Truck Stop nor recommending it to anyone. I made it clear upon paying the bill that I would not be leaving a tip.
The best thing that could happen to the Wok N Grill would be to be shut down by the health department, all the kitchen staff fired and retrained. Once they pass the provincial safety standards certifications, hire professional qualified staff and servers, then maybe they could reopen with the help of a restaurant designer.
I would highly recommend not going to J's Wok N Grill inside the Road King Truck Stop at all costs.
Good luck, you are...
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