Wendy's — Restaurant in Calgary

So normally i like this location. They are normally fast and friendly but I'm pretty sure they are under newer management or somthing because today was a little frustrating with our visit.

My boyfriend went through the drive through on his way home to get us some food. He asked for a plain baconator meal blah blah blah and made sure the ladie on the speaker taking the order got that it was plain he then checked the burger as he normally does because he hates any sauce on his burger hense asking for plain. Initially when he checked it looked plain so he head home and when he went to eat it he noticed there was ketchup all over the wrapper then we noticed that whoever made the burger had taken it apart and wiped the condiments off and just put a new bin on. Or maybe even took it from an already made burger and put an old patty on a new burger order. Either way that's so cheap and honestly kind of gross to think about. I called and they did make an actual new burger but I still had to drive back to the location to get it and waste my gas for somthing that should have just been done proper in the first place. Not only because it was asked to be made that way but people have allergies and doing stuff like that to save money or time is...

Apparently according to senior staff, "food service is now different then it was when I was in industry. " How so? Wilted salads are apparently okay to eat and not be returned? Rudeness now counts? I would like to know how the hospitality industry is different? Rudeness? Is this the "Now Industry in Food service" Trying to tell a customer that they are wrong, or try to explain that salads are okay, that they are fresh, that they won't listen, and then slap down the money on the counter and talk down to them? My comment to this fine individual is you might need to find another job. Hospitality/Food industry is not for you. Apparently your $2.99 salads are supreme? No possible way that a person that drives back with spoiled food would dare ask for money back, but have to listen to an excuse on how these salads couldn't have anything wrong. Yes, I could have thrown them out, not returned, spent my time, gas, and now my dissatisfaction with this experience. Your other staff members have manners, but this head staff ???? Needs...

Nothing wrong with Wendy's but the Bonaventure restaurant is by far, the worst run location in Canada and has steadily.gotten worse over the past several years.

Their drive through is generally 10-15 mins wait, even when there's only a single car in line. The food is commonly of worse quality than other locations, and their staff is plain rude.

Whether its understaffed or incompetence doesn't matter, after years of the same poor service, I'll take my business elsewhere and never return. If I need a Wendy's fix, the location 3 blocks north on MacLeod is 10x better, in every respect.

Shame on the owners or GM of this location. If you're wondering why your sales have dropped so much. Start at the beginning, and re-read this feedback several times. I'm not at all alone with...