Subway — Restaurant in Cambridge

I ordered a meatball footlong, first there was no no meatballs I had to wait for extra 5 minutes to get it done. I was having my sub, I was done almost half of my six inch then I noticed something was crawling on my food when I zoomed it I noticed there was a small insect that was crawling over my food. I took a video then I called the artist to show her she has seen it now and she said yes we have few of them at the counter station where the microwave oven is I was like wth!! She was not giving me a solution I asked her what now then she said she will need to call her manager after 10minutes of waiting she said I have eaten six inch so she will give me a new six inch I was like wtf! then I spoke to the Manager his name is 'Chirag' for which he said the same thing. I have literally garbage my food paid $almost $10 waited more than 30 minutes to get this kind of service??? what is wrong with Subway? giving customers food with the insects?? I have taken a video of it if you need please get back to me and I will send it you. what kind of manager he is?? is this the way you treat customers at subway? is this the way you train your managers? he was not even apologised to me. maybe this kind of poor service is the reason of the downfall for Subway. In my life I will never ever visit Subway again not because of the insect I understand that but because of the Manager and the service I received from the...

I wanted to ignore, but it really frustrates you because you pay for your food and don’t get the right quantity.

After i ate my rice bowl, literally half of what any other subway would give. i was curious to read their reviews, i realized, about many reviews regarding less / poor quantity. I wonder why, i feel happy i was not the one feeling wrong about my decision, and many others faced that they are cutting cost/ etc etc and serving least they can.

Portion of rice bowl was half of the bowl itself? How could you claim that customer should request extra? Did customer mention less? Standard bowl is a full bowl of the pack, and i have been eating rice bowls from long time and gluten free subs since it was launched in Ontario around 2017 as i remember. So please treat your customers with what they pay for

For me, if i pay online and i pick up and go home it disappointments me like i should i have donated my money and rather cooked home.

We all deserve to get a better food / meal for what we pay.

I even read your rude replies to customers. Its so satisfying that i am not visiting you again

And i dont complain ever for free food or refund , good people...

The person was extremely rude. First I ordered online with NO SAUCE on my subway and they added sauce. I didn’t click a single sauce and there way NO WAY for me to even add no sauce in the instructions. I called to tell them and the man on the phone was SO RUDE and literally YELLED at me. If I could give this place 0 stars I would. I usually love subway but this location was just so mean and I will never be ordering from them again. Owner even replied saying it’s MY fault. Maybe you should fix your uber so we can actually put the instructions. Customers always right??? Not at this location don’t...