Subway — Restaurant in Cambridge

Poor service, even worse by store franchisee. We ordered 4 subs on the app for our family. All seemed fine. We waited outside in our car whey served a couple people in the store and gave them time to make our order. Once the customers had left we saw they had finished our preorder too. We went in and collected our order, the 2 employees at the counter were pleasant enough.

After driving home, and opening the bag, we noticed The one sub was to be a veggie sub, with extra veggies…. and was missing half the veggies, let alone the extra. :(. We called the store to make them aware, and they simply apologized…. Offered no resolution. Unhappy with their response, we asked if they could remake it and send it out to us as we’d already driven 15 min home. The woman on the phone said they don’t do that, and she was working by herself.(not true as we were there not 15min earlier to pick up and gentleman was working with her). After 3-4 minutes of no resolution, she offered to rename the 6inch sub if we wanted to go back to pick it up. Given the gas prices, and our time, that wasn’t an option for us. We even would have been happy with a credit, a coupon, …. But nothing offered further other than an apology. After the uneventful call, Will filled out a survey on the app explaining the occurrence and our displeasure. The next day, we received a generic email from the franchisee offering nothing but a sorry apology. Claimed the staff are trained to follow a recipe and that they’re trained to put on extra topping at the customers’ request. Claimed they’d follow up with the staff, and that they were sorry it happened. Really?! That’s the best they could do?! Lots of other good options out there…. So, sorry Subway. Your poor ability to handle a customer complaint has lost you a customer. :/. Learn...

The last 3 times I have been to this location it was a horrible experience. The first time I went I looked up the hours before I left my house on line to make sure they were open the hours online indicated they should still be open. I show up about 40 mins before they were suppose to be closed and they were already closed on their door also indicates what time they closed which stated 11 pm same as online the guy inside just shrugged his shoulders at me this was a Friday night. I call Monday to speak to the manager,I spoke to someone who claimed they were the manger and she just basically said oh well that's our winter hours and hangs up. The second time I got to this location this time I make sure if well before they are suppose to be closing well here I pull up and you can see into the place and the lady behind the counter looks out and says for f**c sake I make the stupid choice to go into the place knowing she isn't happy we are there but I was hungry big mistake should have just left she gave us attitude the whole time with making out sub was slamming things we took out order and left. Third time I went here with a friend of mine for lunch friends choice not mine big mistake again. We receive nothing but attitude they didn't have all breads available and were very light with the toppings needless to say will not be back to this...

Delicious and Fresh Choices at Subway! I recently had a fantastic experience at Subway and couldn't wait to share it! The moment I walked in, I was greeted by a friendly and attentive staff. The service was quick, and the atmosphere was clean and inviting.

What sets Subway apart for me is the ability to customize my meal exactly how I want it. The variety of fresh veggies, meats, and toppings is impressive, ensuring that there's something for everyone. I love that I can create a different sandwich every time I visit.

The bread is always fresh and perfectly baked, adding to the overall quality of the meal. The ingredients are visibly fresh, and you can tell that they prioritize using high-quality produce.

The staff was not only efficient but also patient as I decided on my toppings. Their positive attitude and willingness to accommodate my preferences made my visit enjoyable.

Whether you're a health-conscious eater or someone looking for a classic sandwich, Subway has you covered. I appreciate the healthier options like whole wheat bread and the variety of low-fat dressings available.

Overall, my experience at Subway was excellent, thanks to the delicious food, friendly staff, and the ability to create a customized meal. I highly recommend Subway to anyone looking for a fresh and tasty...