Drive thru I always get great service every visit I ever encountered. It pays to be nice and compassionate. I've worked in fast food industry alot, and the people complaining apparently does not understand how stressful and busy those places get. Sometimes, all you need is to be nice to THEM, to get this quality service. Mistakes on orders happens, because they are human, it happens. If you put yourself in their shoes, how would you feel being yelled at day in and day out, all day, everyday. They get it from customers, other staff, management, head end, everywhere. A smile and a compliment goes a long way. Even a simple THANK YOU brightens their day. The headset they have in drive thru is loud and it is not necessary to shout or yell, they hear you. Try it next time, smile and say thank you. You'll notice a difference. You give positive vibes, you receive positive vibes. Also learn patience. Same as in restaurant by the way, I get great service there as well. Everybody has bad days, even the customers, but being nice doesn't hurt anyone. I have been on both sides, customer service and a customer, so I know what I'm talking about. Sometimes it only takes one good customer to make the day better. On your next visit, that...
Read moreI had plenty of bad experiences over the years at this place. One time I had gone to get a six piece chicken nugget meal and they had put three nuggets and a Junior Chicken patty in and forgot the fries. I returned to get my order corrected and the night time manager at the time had basically called me a liar about the patty being in there lol. She had went into the back after and asked the cook and found out the truth that they were out of nuggets and he had put a patty in instead of the nuggets. The night manager didn't bother to apologize and gave me the correct order. The next day I called and spoke to who I think was the owner and he had given me a free meal for the trouble which was very nice. The other staff throughout different times of the day seem very nice though. Another thing that's a peeve off is the line up situation. People constantly pass in line with the split ordering. It's usually better to just go to the...
Read moreOwner only allows 2 separate orders at a time. We wanted 3 separate orders. Witch forced us to go inside the Restaurant. The staff was Awesome not there fault that we had to go inside. The Owner is the Complete problem. The pay order Machines was not working properly. Again not the staff fault. The Owners fault for my HORRIBLE SERVICE. Let's see if the OWNER WILL RESPOND TOO MY REVUE? Was not impressed to go inside in a Severe thunderstorm. Perhaps the OWNER SHOULD GET A BETTER SYSTEM GOING. Any other MCDONALD'S I've been too. Never that I've seen a 2 Separate order service only at a drive threw. Hey money is money . Obviously the OWNER MUST HAVE ALL KINDS OF MONEY. HE WILL NEVER GET MY MONEY AGAIN. I WILL STARVE BEFORE I STEP FOOT IN THAT PLACE AGAIN. Again all staff are hard workers and gave good service. THIS IS AN OWNER ISSUE ONLY. THAT'S MY...
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