Tim Hortons — Restaurant in Candiac

I went to the local Tim's near my place and had ordered three large ice caps along with two chipotle wraps and an english muffin with bacon. All three of the ice caps were 3/4 full and when I asked about the reasoning of having a medium ice cap but being charged for a large, their explanation was that this was the new obligations that were put into place. I had disagreed with the lady at the window and said that other Tim Hortons establishments filled it to the top of the cup just before the lid is attached as that is the proper amount. She had said that I was wrong and that these "new" regulations are set only allowing the employees to fill the cups to the fourth white line after being whipped. If this is the case then Tim Hortons has seriously hit an all time low. This specific location used to be amazing before the new staff was hired. I've had another experience with this same place where I had asked for a chipotle wrap and was served a Tim club. I had said that I paid for the wrap I'd like to receive the wrap. The lady looked lost and confused until I showed her my receipt and only then did she comply with me. Looks like this location is lowering its standards for their products and...

This is the second time I’ve come to this Tim Hortons, solely because it’s conveniently located near my campsite.

Unfortunately, the quality remains disappointing. The hashbrowns are always pre-fried, chewy, and cold. The bacon on the breakfast BLT was also served cold. It’s clear the staff prioritize speed over quality, preparing food far too early instead of making it fresh to order. As a result, both the food and customer experience suffer.

Even as a fast-food chain, Tim Hortons should hold itself to a higher standard—especially as a brand that represents Canada and proudly displays the maple leaf on its packaging. Additionally, the booth seating at this location is in poor shape, with cracked and peeling leather that really needs replacing. I will not come back here again! I really hope management reads this and does...

Not sure what is going on here but I ordered something simple - a crispy chicken sandwich. When she gave it to me at the window I noticed it was a bit longer than a sandwich so I asked, isn’t the sandwich supposed to be round? She just laughed and said it was what I ordered. I was in a rush and did not give it a second though. Got home and it was a wrap.

I paid more and did not get what I wanted.

Seems like a lot of people are having order issues in the comments. Why not put a digital menu board in the drive through so people can see what the cashier understands? I am sure they have trouble understanding orders with the street noise right behind the...