Starbucks — Restaurant in Carleton Place

I ordered 3 drinks on the app as I was arriving at the restaurant, I went through the drive thru behind 2 other cars and when I said I was there to pick up the order I was met with the response “well we just received the order 1 minute ago so we’ll have to park you”. They proceeded to serve the two cars ahead of me and when I arrived at the window they told me I would have to leave the drive thru, park out front and come in to get my drinks. At that point, I just said “if I had come through the drive thru and ordered my drinks I wouldn’t have to pull around and come in” and was met with the response of “you ordered 3 drinks, that will take 10 to 15 minutes to make”. When I went into the restaurant I was then approached by what I believe was a manager to tell me that they were understaffed and busy while there was no other customers in the restaurant and they had an employee casually walking around unpacking boxes rather than helping make drinks after saying they were understaffed and so busy. Needless to say, this is not the first time i’ve been spoken to this way at this location and it should be made more clear to customers that mobile orders are last priority to drive thru and store front orders so it could take up to 20 minutes to receive an order that would take 5 minutes if ordered in the drive thru or...

Me and my girlfriend are regulars at the Carleton place location, alot of the time we're greeted by this big bald guy with glasses, and he always is in a miserable mood, the first few times thought maybe it was a bad day but this man never fails to be a miserable experience every time we see him there, he must be a manager to still be employed there acting and holding himself the way he does,we always try to be kind and say thank you and have a good day but without fail, every time, no response back and just turns away, service from everyone else is usually pretty good, other than this one older lady who for some reason feels the need to very obviously and uncomfortably look through your vehicle while serving you, the renovations also made the place feel like a real get in-get out kind of coffee shop, can't sit and relax and have a conversation nearly as comfortably as before, overall I give this location a very poor rating, mainly because of the bald "manager" who just ruins the experience every time, other than that, not the worst place for a drink, and to the manager, if you're reading this, put a smile on that face and treat your customers with...

Update: it's been awhile since I've been here and the place is even worse than before. No greeting, no smiles, every one still looks and acts like they hate their job, no thank you for coming in. Not even staff chatter. I asked the server how their day was and their reply - "What can I get you?". I'd rather drive half hour to Perth or Ottawa than step foot in this depressing, hateful location.

Used to love coming here until new staff and new renovations. We used to come and sit and chat however they changed to a bench with row seating for 8 people only. Staff used to smile and greet when you walked in. Now they all look like they hate their jobs and heaven forbid you need something extra like a little more cream because they will roll their eyes and sigh before going to get it. Sad Starbucks literally pushed people out of coming by removing all the seating and now have bitter staff. I won't be back to...