Tim Hortons — Restaurant in Carleton Place

Edit: what's the point in calling your support? Nobody did a damn thing about the damage to our brand new car or the burns when the drive thru guy spilled hot coffee all over me and my car, including down the heat vents and inside of the window. You know what that hot coffee does to leather, clothes, and human skin?

Worst tim hortons we've ever been to. Waited almost 30 minutes in the drive thru just to be given sausage and eggs on muffins when we ordered bacon and egg on a biscuit. We can't tolerate the spices in the sausage so can't eat it. The hash browns were disgustingly greasy and stuck to the inside of the paper envelopes so you couldn't get them out or even peel them off the paper. Ordered a 20 pack of assorted tim bits only to get 14 stale plain timbits and 1 hard as a rock birthday cake timbit. Wasn't waiting another 30 minutes to exchange it so we just threw $23 in their garbage can. The only good thing was the bottled apple juice. Don't waste your time and money going to...

I just have to share how much I appreciate this Tim Hortons location. It’s been over a month since I changed my job location, and even though there’s another Tim Hortons much closer to where I work now, I still choose to come back to this one — even if it takes me an extra 10 minutes to get here.

Why? Because the staff here are incredibly friendly and attentive. They always greet me with a smile, remember my order, and genuinely wish me a good day. It’s those small gestures that make a big difference and truly brighten my mornings.

The atmosphere here feels warm and welcoming — like you’re visiting friends, not just grabbing a coffee. It’s that kindness and consistency that keeps bringing me back.

Thank you to the amazing team here for the outstanding service — you really make this...

Today my " Americano DD" takes 8min to come out of the store after doing a mobile order(to save time), going through drive thru and being told to park.. for a single coffee. The employee bringing it out says the system has a delay yet the girl on the speaker saw my order so not only does that make no sence but why make me go park for a single coffee with only 1 vehicle behind me at the time and why did it take so long to make it and bring it out? Now icing on the cake the Americano has half a cream and no sugar lol. Yesterday they charged me for Americano and gave me a dark roast DD instead. Sadly I make better coffee at home they are a convenience in a time crunch only and prove everytime they're only an added frustration to any already busy situation. Never have these issues in...