House Of Fong Restaurant — Restaurant in Carleton Place

Hubby & I decided to stop here in a recent Fri evening, based on the positive food reviews. The restaurant is in a very old house, so it has that funky character to it -- high ceilings & wide baseboards, etc. Had to wash my hands before dinner -- restroom was dated but clean. At first our server seemed kind of abrupt, almost like we were interrupting her routine, but then once she got finished doing what she was doing (between getting our menus & getting our beverage order), she seemed more cheerful, but we didn't get her name. For some bizarre reason, their take-out menu is set up differently from their in-house menu... different menu items (server said all items were the same, however we couldn't find one of our dishes on the take-out menu), arranged in different order & categories -- confusing, if you want to order take-out, but can't find the name of what you had previously). Anyway, hubby chose Imperial Chicken & I chose Che-pa Beef (I think it was called?). We added a side of steamed rice and shared the mains -- there was enough leftover for our next day's lunches. The kitchen was very accommodating to my request for "no onions" because of a severe intolerance I have, however the server did advise us that they do...

We have been using this restaurant since the early 90's, mostly take out. I feel the need to vent.... I have always found it delicious and fair portions as well as clean, friendly and accommodating. However, it has gradually gone from a 5 to a 4 rating. I'm not exactly sure when it changed ownership and I'm quite sure the cost of food is a factor BUT my favorite dish is suffering. Cantonese Chow Main has been a favorite with our family because it comes with many meat varieties as well as a multitude of veggies. Everytime we buy it now, it's missing another veggie or less meat. In the 90's there was ample beef, chicken & shrimp; there may have been pork as well. NOW there is mostly chicken. The veggies used to include celery, onion, bamboo shoots, brocolli, baby corn and water chestnuts; all piled on top of perfectly cooked noodles. An awesome dish! NOW there is no corn or water chestnuts and can find the odd piece of bamboo shoot. It is now full of onion, celery, little broccoli, and now zucchini. Noodles are still great. Am I the only one who's noticed this? Disappointing to say...

Pre ordered dinner for my family dec 19 on Uber eats for christmas eve.Called house of Fong and spoke to a women to confirm my order. She said it was good I called because in the next day or so they would be closing orders for christmas eve. I thanked her and explained how this was our first time ordering take out for christmas and asked her if this was the best way to plave and order for delivery and she said yes and assured me everything was set. House of fong canclelled my families dinner on uber eats 20 mins before it was to be delivered. When I tried to call them.thw phone was shut off leaving my family with no dinner christmas eve. Tried to order with a local restaurant, lesson learned. Very poor customer service. My mother also tried to contact them online and no response. Not a great representation of how a restaurant should conduct business. Plan and prepare better next time and if not possible kindly provide better...