I have been to the Cafe Creperie of Elora on prior occasions and the crepes were always exceptional, the service a tad slow but reasonable for the limited staff. Yesterday, after telling friends of the great crepes, I took them to Cafe Creperie to share the experience. After being seated for several minutes our orders were taken and the owner (current) whose name escapes me, followed up with some complimentary beverages and apologies for the delay in our food order, this was about 25 minutes after our arrival. Approximately 50 minutes after our arrival he returned with more beverages, apologizing for the delay. About an hour and twenty minutes later we had still not been served and with two very hungry children in our party becoming very anxious, I asked our waitress why our food had not been served. She said she would check on the order, but did not return. After waiting another 10 minutes and seeing that customers who had arrived long after us were being served, we decided to leave. As we were leaving, I approached the waitress and expressed my displeasure, the cook was also present at this time and he advised they had lost the order. This was even more upsetting as no one had even returned to our table to tell us this, I think it was quite obvious that we were waiting...patiently. A real disappointment for all of us to say the least. I understand this business is in the process of being sold, I hope the new owners understand that the quality of both the food and the service are paramount in making this type of business successful.