Dairy Queen Grill & Chill — Restaurant in Charlottetown

I took my 5 year old daughter and 7 year old niece to DQ yesterday evening after a long hot exhausting day. It was the busiest I’ve ever seen it, the line up went all the way down the street - which isn’t the issue. I figured it would be worth the wait. The kids were hungry and anxious but we eventually made it. I asked for 2 chicken strip baskets, a burger, two chocolate dipped ice cream cones, blizzard, sundae and a slushie. We got to the window, they asked if I wanted receipt I said no, we left. As soon as we parked I realized they only gave me one chicken strip basket. I knew the inside would be packed with people and despite my overwhelming social anxiety I said I would go in for the kids to get their food. The worker directed me to the counter where people were picking up food, and they all started talking foreign language to each other and making faces at me as if I was crazy or something for saying they forgot the chicken strip basket… another worker said can I help you with something? She left for a few minutes while I tried to find somewhere to stand and wait amongst the 50 or so people also waiting. She came back with a receipt for my order, pointed and said I only ordered one. She wanted me to go in the huge line up and re order it. When I ordered in the drive thru she even asked me if I wanted pepsi for both meals. I shouldn’t have to wait in a 20 minute line up to re order what I already ordered - it’s clear English isn’t any of their first language, it’s not the customers fault the employee doesn’t understand English. She was rude and acted as if I was a bum from the street trying to score free food. (For the record I would normally have just paid for it as mistakes happen but the way she presented it all and spoke down to me in front of a large group of staring people wasn’t okay. It might seem like such a little thing or I’m over reacting but I had very upset kids on the ride home that they...

Poor service and very rude manager named Simran. We are an avid fan and a regular costumer of dq in charlottetown. I just screenshot the coupon/deal from my app because I don’t have data left on my phone this morning I ordered the 2 can dine and the coupon worked when they scanned it didn’t had any problem. Around the evening I did the same screenshotted the deal/coupon barcode and went to dq around 11pm the manager named Simran scanned the code and it didn’t work she said so we asked her to scan again because it just worked in the morning but she didn’t want to scan it again because she said she needed me to open the app but I have no data. She is very impolite and disrespectful and mean very rude person we told her she’s very rude and she laughed at us sarcastically I don’t think that she is a manager material. We were on the line on the drive thru and she said to us that we take so long and we are holding her lineup at the back.So we just left. I don’t think we will ever eat here anymore. I think you need to train this stuffs for costumer service I work in a hospitality industry for 10 years and this is not how to handle guest. We are very disappointed. Don’t have good service here specially it’s the...

If it's after 10pm, and you're looking for somewhere to dine-in, don't go here; they might kick you out earlier than expected.

So anyways, before I headed out, I checked the store's hours on the website. Says 10am-Midnight basically. No separate hours section for dine-in versus drive thru like say Wendy's or McDonalds do on theirs. I take a walk down hoping it's accurate. Get there around 10:45pm. I glance at the door on my way in; no hours sign. Need to hope the site is accurate.

Cashier takes my order, asking me dine-in or take-out, no mention of the dining room closing soon. A few minutes later my food comes out, still no mention of the dining room closing soon. At 11:05 one of the staff comes to my table and tells me the dining room closes at 11pm and I have 5 minutes. I was alone so I doubt it was an excuse for something like being noisy. Maybe the cleaning staff just wanted to leave early and went rogue without management's knowledge.

Either way, seems their stated hours are just a suggestion or something. If you're looking to relax but it's late, pick somewhere else or you might get badgered out...