Wendy's — Restaurant in Charlottetown

As a person with an invisible disability. I went into the store to use the restroom then get a JBC an go on with my travels. The bathroom door is locked so I asked the girl up front to unlock it and she said you need to buy somthing first my manager told me this today. She told me she was the manager all confidently. My fist job at 16 was at Wendy's and I'm 38 now. I knew she wasn't a manager lol. I said in Canada we have a thing called the disability act where places need to be accessible to disabled people as I handed her my disability placard which I have to carry to use disabled spots not just the thing that hangs in the window. Part of my disability is bladder disfunction. When I need to go I need to go!!!. Once I mentioned the disability act she didn't know what to do. Then she said I will go get my manager. By this point it's kind of too late. The manager came and handled it in a very professional manner he was great. I'm not mad at all I just think that most newcomers and teens first job is alot of the time in some sort of fast food and is a great place to start and learn valuable life lessons in their working careers in whatever they choose. I feel I'm rambling. But after the surge pricing which they went back on then this. I am not sure I want to be one of their customers and more and everything someone asks me if I want Wendy's I will tell them no can we go somewhere else then tell them this same story. All of the real manager have handled this very well and were extremely professional. Ohh and I didn't buy that jbc went to were I needed to go came home late and made my own food. That was the first sale they lost from me and they will continue to looks my business for competitors from now on. And I completely understand why they lock the bathroom door. The bathrooms there are well-kept. Unfortunately a few bad apples ruined it for everyone but you should be able to tell the difference between a rotten one and an edabile one. Dave Thomas would be disappointed. Wendy's should be teaching its employees with hard work,being reliable and other this you can grow to get the nice manager shirt but you need to have the good qualities to earn that title. People who say they are the manager when they are clearly not is not a quality that Wendy's teaches its staff. People made for the streets to stuff like that. I mean I can go to UPEI get a sweater then tell people I went there even though I clearly didn't and say umm I lost my degree in a fire. It's not the same thing but it also kind of is. Remember people not all disabilities are visible. Treat others the way to want to be treated. Again the managers responded very well to this issue and were great. The team member and her attitude.. well she is clearly made for the streets claiming she was somthing she wasn't even competent to handle. As soon as I mentioned the disability act and gave her my placard she said I'll go get the manager.. Honey you just said you were...

Worstest experience ever!!! (16 Sep 2022 )

The food was horrible! Even horrible was the employee’s attitude. (Especially one lady employee - most uncivilised person )

We ordered Apple Pecan Salad and a burger. They said it would show on the screen when its ready. We waited there- it was kinda busy so we sat at the table at the very back. The Screen was showing our order is in progress. When the girl called out our name we went to get the food. The chicken was rotten and mushy. And it smelled so bad. I went back to the counter and said very politely to the girl that the chicken is spoiled .considering the fact that others were waiting on the line and it would be nicer if I let them know in person. That girl was so good and she said she will get a new one! Then there comes the bad mannered lady and she was shouting at me saying it was my mistake the food was spoiled.she was saying They made the food on time called out our name and we didnt hear- Thats why the food is spoiled. Ridiculous!!! So the well known brand of Wendy’s have only 10 -15 min of life span and then its spoiled. Unbelievable!!! And that reckless lady was throwing the food in the garbage as if she was throwing on us. What a great customer service!!! Then a male employee came as a mediator and was siding with that behaviour. They were saying “you didnt hear us call out your name and the food is spoiled and we have to make it again”. (Bro if the screen doesn’t show the order under READY better not display it) Blaming us for giving us rotten food. We would have taken the food issue in a lighter sense if they could simply replace our order or BEHAVED proper - at least keep a minimum level of standard for the sake of the brand WENDY’s. After the over reaction scene of that lady we didn’t feel like eating there again. We decided to walk out because THE EMPLOYEES THEMSELVES CLAIM THAT THE FOOD’s LIFE SPAN IS ONLY 10 MINUTES implies its no good.

We’ve been in PEi for a long time and have been to other provinces countless times; We love food at Wendy’s . Honestly we have never experienced such a slobbish ill-mannered behaviour from anyone at...

Ok, I eat at Wendy's more than I care to admit, at all Island locations. This afternoon I walked in to order my usual, a Classic chicken sandwich and before I can get anything else pertaining to my order, I am asked if I want a combo...no thanks I say just the burger with mayo only cheese bacon tomato...simple yes? Then the lady taking my order says Sir, if order the Asiago chicken sandwich blah blah blah....Asiago who said that? Classic with the afore mentioned items please...so she walks off in a huff, returned with what I thought I ordered...amazingly it was still not right. Now this is not the first time this reasturants and it's sister reasurants have screwed up my order, but this is the 4th time in as many days all Wendy's have got it wrong. Once the combo isn't ordered, the person taking the order seems to zone out and loose all hearing thought and common sense ability. I'm mean come on, I say the order twice sometimes three times since I know they just didn't get it the first 2 times, and it still comes to me wrong...open the bag and yup...no this or its got that on it...not what I ordered. I'm paying for this and expect it to be right. Doesn't that make sense? At $9.76 for a Wendy's chicken sandwich only, I assume it's going to be right, but no, I'm told by the staff how to order and then accept what I'm given. I don't have time to constantly go back and have them fix their mistakes...shouldn't have to Wendy's you better get it together or no more...