TONIQUE — Restaurant in Chelsea

We called to ensure the restaurant had a table for 4 for us before deciding to dine here. They told us yes, 5 mins. As we arrived we waited another 5 or so mins at the door until being seated. We finally got seated upstairs at a table in the corner of the room. It was extremely tight seating. We were there waiting about 10 mins with some water when another family was seated (blocking us in so we couldn't move without asking 3 people to move. (Huge safety/fire hazzard!) I had to use the restroom but I was waiting for someone to come and take our order first as we were in a bit of a time crunch, however the waiter took the other tables order that had just arrived instead. Not even acknowledging our table, he went back downstairs and I said I'd give it another 10 mins before I bothered everyone to move so I could use the restroom and see what was going on. 10 mins went by with no sign of any service...our water was finished at this point. I excused myself and went downstairs to talk to the waitress and told her what was happening. At that time I could see there were empty tables on the main floor and asked that my party be moved down for comfortability and ease of service. We moved downstairs and they finally got us coffee and took our order. I was thinking in this moment phew shouldn't be long now. Boy was I ever wrong. We waited another 45 mins to get our food, in the meantime we could see people around us becoming agitated as well and saw that the family who came in after us had already eaten and left. We overheard that the "manager" came in late to work, they "ran out" of potatoes, and the guys that were working were all just standing around in the kitchen while the poor waitress was the only one working her bum off. We weren't asked if we wanted refills on our coffee. Our food finally came, though it was mediocre at best. some of my potatoes weren't cooked and there was barely anything on my daughters breakfast sandwich, cold bacon We ate our meals as at this point we were all starving, but after an hour and a half, and having our last day here plans ruined, I thought it would be hospitable to have a discount on our meal. I kindly and respectfully asked the waitress for a discount on our meal for all the trouble. She came back out from speaking to the manager and offered us $15 off, which didn't even cover 1 meal. I asked at this point to speak to the manager. I told him about our visit and he asked what he could do to bring us back again. I told him that I would appreciate a bit more off the bill as he wasted our day. He offered us 25% off and I accepted as I was now running very late. Needless to say, we will never go back and people shouldn't waste their time. $90 meal and a wasted trip to the...

Went here today to have brunch and I called ahead of time in the parking lot to make sure they had seating. I was then told on the phone that it would be 5 mins for our table. This all sounded great until we got inside and had to wait another 5-10 mins to be seated. It was very under staffed and crammed upstairs, the 4 of us were seated in a corner with two other tables very close to us (we could not get up to even use the washroom). We than waited 25 mins without drinks or any acknowledgement from the waiter. My mom than when downstairs to use the washroom and had to ask the waitress to be seated downstairs, because we were in a bit of a time crunch and no one came to serve us. We were than seated downstairs and given coffees. We had to wait another 45 mins for our food and no one came to ask if we needed more water or coffee. Others in the restaurant were also getting tired of waiting and some even left after being seated. I ordered the breakfast sandwich, my bread was burnt and i barely had any tomato on it. it was very bland and had little to no flavour. My home fries were good but my moms and boyfriends weren’t even cooked all the way through. We stayed and ate it because we were all starving at this point and my mom had a long journey home from visiting me for my birthday. My mom asked for compensation and at first they were only going to give 10% off when our waitress asked the manager. We heard them make a comment saying “well they still ate the food”. My mom than asked to speak to the manager(who we over heard was late for his shift) personally and she asked for better compensation, because we’ve never had this bad of service before. The manager ended up giving us 25% off but it was still a 90$ meal. Would not eat here again, not worth the time or money. They need better...

Edited review" BAD BAD BAD. I do NOT recommend - also the owner tells you to write to them and no response from them--- Reasons why horrible: 1- you have to pay your meal + tip prior to being served, I understand paying the food prior to eating at a take out but this is not take out and giving a tip before - it does not make sense - I refused to pay tip till the end may why I received the food late 2- my croque madame was horrible - bread was not toasted and no bechamel sauce -just cheese, ham, and an egg that was not sunny side down or even the white was not cooked - was raw. the potatoes were ok since they had no salad 3- it took 1 hour and 20 minutes for the food to come out of which was cold - my mother's crepes were good and that is the only thing I can say positive about this experience 4- I should have been reimbursed my meal 100% and they gave me $10 back out of $21... I ate it because waiting 1.25 hours - I was starving and would have eaten anything at this point... And still been charged $11 for a cold sandwich - It is a bit of robbery - if it was good I do not mind paying....

Edit: Owner replies to contact them and then no further response or action - it is a way to publicly seemed concerned but it...