New Ruby House - ROCKLAND — Restaurant in Clarence-Rockland

If I could give 0 stars, that's what it was worth! I went to eat there today with my mom, we ordered a la carte, nothing we had ordered was edible! My mom's chicken friend rice tasted burnt, her chicken balls tasted freezer burnt, and her vegetables spring rolls had a chemical taste like fermented cabbage. My open-ended egg rolls tasted freezer burnt, and my pad Thai was soaked in a liquidy red juice with a sour smell and taste. We also had order a combo 2b for 2, to go. Unfortunately we couldn't eat what we had in front of us. It wasn't so so but edible, it was unedible! I went to explain our uncomfortable situation, quietly in the corner outside the kitchen, but she turned around to scream in her language, to the other women, who came out asking me loudly, what my problem was, I then quietly tried to tell her but she kept raising her voice and telling me that they served food all day yesterday with no complaints! Ok that's great I said, but today we have an issue. She boldly told me: she didn't believe me and I had to pay my food! My mom spoke up and said, it's not edible, it's bad, we will get sick if we eat it She replied: I don't care, you have to pay. So we paid and left! We had been ordering from them for all our parties, always around 200$ plus, and my mom often stops there to eat the buffet, no issues until today! Unfortunately we will never order from there AGAIN, and we unfortunately we can not recommend them, since they did not even want to meet half way, no solutions at all, all she cared about was getting paid! She didn't care about anything, thats all she kept replying: I DON'T CARE! Super sad! good luck new ruby!

I donated 25,25$ My mom...

They have added pho to their menu! I love a great bowl of well done beef pho and I am extremely picky when it comes to their broth, so, I decided to be brave and try Ruby house Pho and I was not disappointed! It only comes in one size which seems to be a typical small sized pho, beef was extremely tender and the broth was delicious. The only gripe I had was that they only have the beef brisket with beef balls and I am not a fan of the beef balls so I just ended up taking them out. Word to the restaurant, offer it without the beef balls.

I also decided to try their pad Thai, now, my favourite is the one from Thi Fusion on hunt club (ate there often when I lived in Ottawa) and was reluctant to try this one... it’s ok. The pad Thai sauce that is used is flavourful, however, the full sized peanuts on top were a little much, I think they should be shaved or even just crushed would be better! The pad Thai needs some dimension too, it only comes with chicken. It would be great if they offered it with Chinese pork and used some colourful green onions and thin spears of carrots to make it more appealing and more flavour dimensions!

These are merely suggestions, I hope the owners read them and take them into consideration. Otherwise, I have no complaints, great...

Updated from a one star to a 3 star. First review, I had gone to the place during advertised open hours and the place was deserted. Tried calling various times with no answer.

New review: I was finally able to order from here. I got some general tao, chicken fried rice, kung pao chicken, and sweet and sour chicken balls. They forgot the sauce for the chicken balls, that's fine. I wasn't about to drive another 20min to go ask them for the sauce. The general tao was so hyped up, but fell a little flat for me. It was good, but not the best I've ever had. Can't mess up chicken fried rice so no complaints there. As for the kung pao chicken, that was me branching out and trying something new. Safe to say I wouldn't order it again. It was maybe 20% chicken and the rest just mixed veggies. Might be my bad if I read the description of the dish wrong. Cashier was very kind, at least. But otherwise I don't...