Wendy's — Restaurant in Clarington

Came in on Nov 2 around 8:45pm just to grab a drink. The young man that took my order (didn’t catch his name but around 18 with dreads, we’ll call him Super Awesome Employee for clarification sake) was friendly and polite. He deserves five stars. The blame for my three star rating however, falls solely on the red headed gentleman (I’m assuming he was the manager on duty as he was wearing a different polo than the rest of the staff. We’ll call him Badly Trained Manager.) While I was getting my drink(it’s self serve at this location), Badly Trained Manager was tidying the drink kiosk. I attempted to make friendly small talk with him but received no response. No big deal, not everyone is comfortable with interactions with strangers. When I asked where I might find a straw, he somewhat snidely informed me that Wendy’s now had straw-less lids, but “if I really wanted one”, they were behind the counter. No offer to actually get me one though lol. Again, not a big deal, I’d just grab one on my way out. When I went to the counter to get my straw, Super Awesome Employee who had originally taken my order had stepped away to attend to another matter, so was not there to give me a straw. I waited no more than 20 seconds before he noticed me and gave me what I was looking for. That should have been the end of it, but as I was heading out the door, Badly Trained Manager began to loudly reprimand and berate Super Awesome Employee over making me wait for literally 15 seconds. Honestly, it made me cringe just listening to how condescending this so-called manager was and how terribly he was treating his team. While my initial reaction was to stay and rake BTM over the coals for his extremely rude and disrespectful treatment towards his staff, I didn’t want make a scene or embarrass SAE. The whole experience left a bad taste in my mouth, and I REALLY hope whoever BTM reports to sees this and makes sure it doesn’t happen again. To the wonderful young man that took my order, you rock. Don’t let smarmy dudes like your manager...

Excellent food! Great customer service! Absolutely terrible location that makes it very hard to get in and out of. You will see people hanging out in the parking lot of the Tim Hortons that shares the building with the Wendy's, taking up spots where it is already very limited due to the tight space. The drive thru wraps around the parking lot and then has a stop sign with a space that leaves an opening so cars can enter and exit the parking lot. Except not everyone sees that drive thru line up and will jump in front of you with their cars not realizing that you were in the drive thru first... Absolutely terrible setup for the drive thru with such a tight parking lot. I don't come here often because of the chaos that you'll come across here. But since I'm rating this Wendy's, I must say that the food has always been excellent and they very rarely mess an order up. Inside the building it is very clean too. So if you can handle small parking lots that get very busy, then you'll be...

I stopped by this Wendy's for lunch and was surprised to find the drive-thru completely empty. However, my excitement quickly faded as my ordering experience felt rushed and impersonal. Before I could finish placing my order, the staff member on the intercom cut me off and instructed me to drive up, leaving me unable to order everything I had planned.

The payment process also felt awkward, as the cashier repeatedly told me to "wait, hold on" while the system processed my payment. While I understand the need to confirm transactions, it came across as a bit rude. Perhaps a quicker POS system would improve the flow and make the experience more pleasant.

At the final window, the staff member handing me my food lacked warmth or friendliness. No smile, no pleasant interaction—just a transaction. This wasn’t the best experience, and unfortunately, it isn’t the first time I’ve felt this way here. While I appreciate fast service, customer...