Tim Hortons — Restaurant in Coquitlam

Waited in-front of the cashier while workers were speaking amongst each other checking their phones. With the gloves on.

I thought I’d try to see how foolish they would be. I paid with cash. Avneet handled the cash and never changed her gloves.. I mentioned it to her. She was lost. Completely unaware of the fact. Almost in thought for an excuse for being caught glove handed.

I was calm. Mature and patient with the uneducated careless and lost individual. However, on the side in private I mentioned to Sonia the manager of the team (morning time). She acted concerned as soon as I mentioned what happens if the health depart meant saw this. Then stumbled on hands to ask if I ORDERED yet or received anything from my order.

What a crock.

You know. I remember back in the day maybe 5 even 10 years ago when older people would work at Tim Hortons just for something to do. To make an extra income and enjoy customer service, communication and social interaction…. And ultimately With the simple notion/knowledge that cross contamination between money and food is. Inappropriate… and well to be honest common knowledge in the food industry. Now we have humans that can barely understand a proper conversation and work ethic in the food industry. Needless to say… To make a mobile order still does not solve the problem. Who goes to say that the prior person paid cash or the guck off their phones is transferred into the food we put in our mouths. It’s unfortunate. It’s a shame. It shouldn’t be explained. It should be a given. Does it make sense... probably not. Seeing that you read this far of this beautiful detailed review , maybe you should reconsider who handles your food or maybe where you spend your money for that proper customer service.

This is your Tims...

Very disappointed with the service and the food quality. For reference, I ordered 3 flatbread pizzas (2 pepperoni and 1 cheese) through the drive thru.

Service At the order speaker, I asked whether the $5 flatbread pizza promo (4 Nations win) was applicable to multiple orders. The person did not even know that there WAS a promo—but then after she checked and confirmed that the promo was valid—came back and said yes, the discount would be applied to all my pizza orders.

At the payment window, the total she gave me was more than $15 + tax. I tried asking her why that was, but she was busy speaking to her headset attending to all the other cars behind me. I waited for her to finish, and asked again and she said “You got your discount already! It’s just one pizza for $5.” When I tried to explain and tell her that she advised me otherwise, she started talking to other customers again (it was like that every time I wanted to talk). The T&C on the app did not say anything about the promo only being for 1 pizza, but if she told me that earlier I would have changed my order. I would’ve changed my order at the payment window, but it was very frustrating trying to talk to someone who was simultaneously talking to other customers as well. Seeing that it was a lost cause, I just paid and pulled to the side to wait for my order to arrive.

Food Quality Upon arriving home, we discovered that one of the pepperoni pizzas had zero pizza sauce on it, they totally forgot to put it! Meanwhile, the other pepperoni pizza had pizza sauce BUT we found a dirty torn-off corner of a ketchup/hot sauce packet underneath the pizza!

The cheese flatbread also did not have any pizza sauce on it. We ordered this before, and it always had pizza sauce. So it was dry and...

Most times I come to this location cause it’s convenient for me and I’ve usually never had any problems.

But on January 18th which was last week Saturday, I went there in the morning and there was a line as per usual but it was moving so I thought, “great!”

After placing my order, I got to the window and tried to use the scan and pay barcode on the app and it didn’t work for some reason. I was shocked cause that’s how I pay whenever I go there. If it’s an error it is up to the employee in charge of that order and myself to make it work.

Now tell me why after I voiced out that it’s always been my method of paying and that it should work, this girl standing there boldly told me that it wasn’t her problem. Excuse me? Is that how you let your staff speak to your customers? If you can’t do something there’s always another coworker or granted someone in a higher position that can fix the problem.

Someone else came to takeover and I was just so blinded by the audacity of the other girl because I had no idea of what possessed her to speak to me that way. We tried again and it was the same issue. I was still very pissed and just ended up paying with another card because I wasn’t even in a good mood anymore to have anybody there try to help when it was clear they couldn’t and the second girl that came to help didn’t even know how to access and diffuse the situation cause she kept repeating “that’s not my problem!” Instead of apologizing.

Y’all need to teach your staff some manners and good ways to handle...