McDonald's — Restaurant in Courtenay

My husband and I very rarely eat at McDonald's, as we find it quite expensive. We went today as we received the McDonald's coupon book in the mail, and we haven't been for quite a while. However, even with a coupon for our " 2 can dine meal," it came to just under $18.00. We didn't have anything extra, so the total was with the coupon and applicable tax. The area where the employees were assembling the burgers was in plain sight. Watching them put together our burgers, I noticed that NOT one employee handling food was wearing gloves. I was shocked! and upset that in this day and age, especially having gone through Co-vid, you would think that food safety gloves are absolutely mandatory! I could see them handling every ingredient that went into our burger. The bun, then the meat patties, which the employee took out of the heating machine. He then placed the pattie on the bun and then touched it with his fingers ( I think to check the warmth of the patties) as he then picked up the patties and returned them to the heating compartment, He continued to assemble the remaining ingredients on the bun; lettuce, pickles and onions all with bare hands. Once the patties were given more heating time ( again tested with bare fingers for proper warmth ), the additional sauce and cheese were added to finish it off. I really wondered whether I should've complained then and there and walked away from my order, but I took it and hoped for the best. However, it's been really bothering me that there was such a lack of food safety, as wearing gloves while handling food should be mandatory! Last but not least, the burgers were terrible, the meat patties tasted old, were dried out, the pickles and onions were barely there, and the Ketchup was about the size of a quarter. The cheese, for whatever reason, was a gooey smeared slice of something orange, as it was completely tasteless. Unfortunately, nothing tasted good , it was probably the worst burger I've ever had. It'll be a long time before we go to McDonald's again, unless it's for the fries, as they were...

So about 6 months ago I stopped entirely going to this business. Good food. Clean but the service is non existent and today after returning (McRib, what can I say. Needed one) I was reminded why Wendy's is my go to and will continue to be. First of all, I ordered online with the app. No fault of the business but that app sucks. Got there about 15 min after ordering and it still wasn't in the system. So... Up to the window I go and present with my phone the order. No problem. They put it through. Awesome. Asked at the delivery window if I could pull to the side and wait while the order was processed. Absolutely, not a problem. Then the guy comes out with one sandwich. I had ordered 2. I said sorry but there should be 2 politely. He straight up says nope, you only ordered one. I said no, I ordered 2. The price was 13+ bucks. That's 2. Nope he said, that's only one. Ugh. I show him the order on my phone that says 2 sandwiches. He still argues with me. I said bud, they're 6 something each. He says no they're 13 each. I literally had to open the menu on my phone and show him the price. He stares at it for about 5 seconds then says I'll go get the receipt and show you. Omg.... Fine I said. Why isn't the receipt in the bag in the first place. Whatever. Needless to say a couple minutes later another employee comes out with you got it, 2 sandwiches in a bag and full of apologies. I thanked her very much and on my way. I'm sorry but if you don't even know the menu at the establishment you work at, you shouldn't be there. Stop telling me a simple McRib sandwich is over 13 bucks and most importantly, stop arguing with customers!!! Anyways, happily back to Wendy's for the best burgers ever. JBC's. They...

The service at the McDonald’s on Ryan Road is not up to par. It’s slow, not prepared for rush hour. On Friday a friend and I went. I ordered first and he ordered after. There were a couple of people ahead of me and three or four behind me. All behind me were served including my friend. 16 minutes later I’m still waiting. This MacDonalds is either understaffed or not organized for servicing the public. My friend finished his dinner and I’m still waiting. I finally went up and asked for my drink. I did say I’d been waiting 16 minutes. ( according to my receipt). Another 5 minutes went by and I asked for a refund. Which I was given and I left. I thought I’d try drive-through tonight and again there was a wait for food. What is going on with this MacDonald’s. Either hire more people for the rush hours or teach the staff to be more on the ball. And before you question me...I used to work at Courtenay and Walmart MacDonald’s a number of years ago. And it’s about timing and organization and making sure the teenagers can work and talk at the same time. This includes...