I had a good experience with Bard Factory bakery and we are grateful to you that we bake our homeland bread for us, but there were a few things that can improve the quality of your services. The breads were not a little stale, hard, heavy and morsel, and this may be challenging for some customers. Also, if you had a system like CRM to better communicate with customers, you could quickly receive feedback and work on improvements instead of in the group. Constant and meaningful communication with the customer makes him feel that it is important. Another point is that if customers can choose bread from the available packages, they will have a more personal shopping experience. By applying these changes, the customer experience will be greatly improved. If the customer feels that his needs are not being taken care of, the decision to leave your business may be attracted to them without prior notice by receiving better offers or better services from competitors. Thank you for your kind and respectful treatment and I wish you and your business...
Ā Ā Ā Read moreA Positive Change Worth Noticing!
I used to feel that Halifax Bread Factory lacked the warmth and customer service you'd expect from a Persian store, and I wasnāt the only oneāmany shared similar feedback in the past. But Iām genuinely happy to say things have turned around lately.
A big part of this positive change seems to be thanks to the new shop assistantāa young lady with a sweet smile who truly embodies the spirit of Persian hospitality. Sheās polite, helpful, and radiates such a positive vibe that it transforms the whole shopping experience. Her presence is exactly what this place needed.
Itās refreshing to walk in and be greeted with kindness and attentiveness. This is what Persian stores should be known forāgenuine hospitality, respect, and that sense of community. I hope the management recognizes what a gem they have in her.
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Ā Ā Ā Read moreThis has quickly become a favourite bakery to shop at in Dartmouth. The loaves of bread are double-long and they can slice it onsite for you. Their molasses brown bread is one of the best I've had. Check out their display counter - the cakes are delicious and you can purchase three slices for a variety package to try them all. You do NOT want to miss out on the cream puffs. On my first visit another customer warned me they were addictive... and she was right. I picked up this tasty coconut macaroons today which are over 90% coconut - no need for flour! The assorted shortbread cookies melt in your mouth - perfection! While the owners service many restaurants around the city, they are open to the public which is lucky for us lovers of great bread and...
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