McDonald's — Restaurant in Dartmouth

Placed order for my family. Got asked to sit, food would be delivered to our table. Waited about 10 minutes until food was brought out. Missing my son's happy meal cheeseburger and my fries. My double cheeseburger was in his happy meal. Asked server if the rest of our food was coming, she looked at me blankly and said "yea" after about 5 seconds of thinking. Poured my drink and returned to my table. Continued to wait and deal with my 4 year old crying about his cheeseburger. Asked the girl again. Another blank stare and 5 second wait for "you got your order". Went to tell the wife I was not happy and discuss if I should get a refund. Checked the time, another 20 minutes had passed. My wife went up to ask what was going on. Came back and advised they were working on it and they were short staffed. I went up a few minutes later to tell them I was not satisfied, my son was crying, my mcflurry had completely melted and our quick family meal had taken 40 minutes and we still did not have it. I went up and asked for the manager, another blank 5 second wait for "ok" then she went to get him... he then turned around and saw it was me, said "oh, just a sec" and finally begin getting the rest of my order together. That was the last straw, and I told him to come over and that I wanted a refund. He said they were short staffed and he had to fire someone today. I said sorry you are having a bad day but that does not excuse the extreme amount of time we had waited. He told me to lower my voice and that he was sorry I was having a bad day but he was short staffed and had to fire someone, again. I said I wanted a refund, he told me if i had not interrupted him i would have my food and that he was not going to refund the meal. Then I got loud. 40 minutes, incomplete order, cold food, melted icecream, a crying son and a completely ruined family outing. He refunded the happy meal after I said I wanted the entire meal refunded. Told him I had not eaten anything as I had not gotten my fries and my flurry had melted, my son had half of his fries and had not gotten his burger, my wife had eaten half of her fries only. He still refused. I asked him to go look at our table to verify and he finally and quite rudely slapped at the keyboard and said "there. Satisfied?". I said no, I want the store number, manager name and his name. He walked off and did not come back. I retrieved my coat and family and went back to get the information, he ignored me until we asked and young worker to go get the information. Derrick came back and gave me a phone number and manager name skribbled on a napkin and said "there, happy?". I said no, I need your name. He said in a questioning voice "um, Derrick?" I said thanks and left. I will be calling today to...

I am writing this review to shed light on a crucial aspect of McDonald's service that often goes unnoticed - the delivery drivers. As a dedicated customer who frequently orders from McDonald's through the delivery service, I feel it is essential to highlight the significance of treating delivery drivers with the same level of respect and importance as drive-thru and dine-in customers.

First and foremost, delivery drivers are not only representatives of the delivery service but are also loyal McDonald's customers themselves. Like any other customer, they place their trust and rely on McDonald's to provide quality food and service. Therefore, it is only fair that they receive the same level of attention and consideration as those who visit the restaurant in person.

One area where improvement could be made is in the interaction between McDonald's employees and delivery drivers. I understand that during peak hours, it can be challenging to manage multiple orders simultaneously. However, taking a moment to ask for the order number or acknowledging the presence of delivery drivers can go a long way in making them feel valued. It demonstrates that their time and effort are appreciated, and they are an integral part of the McDonald's customer base.

Furthermore, it is important to understand that delivery drivers often face additional challenges and time constraints. Unlike drive-thru or dine-in customers, they bear the responsibility of delivering multiple orders promptly. Unfortunately, this sometimes means waiting for the orders to be prepared, leading to longer wait times. While delays are understandable, it would be greatly appreciated if arrangements could be made to minimize waiting periods for delivery drivers. After all, nobody pays for us to wait like this.

In conclusion, I urge McDonald's to recognize the significance of delivery drivers as valuable customers. By treating them with the same level of respect, acknowledging their presence, and minimizing their waiting time, McDonald's can truly demonstrate its commitment to providing outstanding service to all customers, regardless of how they choose to enjoy their meals. Let's remember that delivery drivers are an integral part of the McDonald's experience, and their satisfaction is just as important as that of drive-thru and...

The food? Well, it's McDonalds. It is what it was supposed to be. Sort of, the order was complete.

I used the drive through, got my meal, drove home, and then realized they didn't give me the kid meal. So I called them. First I got an standard apology, and although I was still fuming (mostly because of a long day) I was assured they will make it right, I just have to come back. I was told I can have the meal and a refund.

When my spouse arrived to get the meal, they changed it to either the meal, or a refund as they "checked the camera" and it is "not their fault I drove away".

Ah! You got me. My evil "drive away" scheme has been folded by a clever young manager with access to the stores camera! I would have gotten away with it too if it wasn't for you!

Obviously, that's not the case. I don't know how to tell you this, but people don't go to McDonalds for the 'amazing meal' and the gourmet McNuggets. We go there because we are in a hurry, we had a long day and we're short on time, and that's why we pay YOU to get the order right, and hand it to us; hence the "drive through" experience. So this entire event ended being a 45 minute ordeal, with gas and time wasted so that my kid and I could get a quick bite after soccer practice. It was simply one of those days that I couldn't get a home cooked meal ready. But hey, that's why we have these services right?

Now I know mistakes are made, we're all human. But to put the blame on the customer for driving away is just insulting. Of course I drove away; you handed me the drinks, the bag, I said thank you, and the girl appeared to be done with me. Nobody said, or insinuated: "hold on please". I just figured the McNuggets are in the bag.

So after my spouse arrived, they decided to go back on the "free mc nuggets". My spouse decided on a refund.

At this point, after many second chances, I will be certain to not consider this location unless I want to waste my time and argue over $6, or just accept my incomplete meal and be frustrated. And it's not about the $6 dollars. It's about the 45 minutes of lost time, and the insulting customer service.

Truly this is my fault for knowingly and willingly attending this location. But this was the last time that happened, I...