Tim Hortons — Restaurant in Deer Lake

If u could give zero stars I would. Visiting the area from a cruise into Corner Brook. Stopped in this place to see what the rage was about. As a good American I used the self service kiosk to help ensure there are less low paying jobs. Ordered a few drinks and a self selection of timbits. Upon waiting at the pickup counter a woman with very nasty teeth (what’s up Canada, I thought you had good dental care eh) informed me very rudely that the selection I ordered was not available. I asked why the kiosk allowed me to order as it told me others were out. She very rudely said I’m supposed to look at the case before I order? Really? Maybe the kiosks should be removed if they are completely useless. Asked for a refund was told she could not give me one and I had to order different timbits. They had no timbits that I wanted. All they really had was coconut. Finally told her to just increase the numbers of what I ordered in the ones they had. What did she do, she gave me coconut. Good thing I wasn’t allergic to coconut otherwise I would have been in the hospital and could have sued her for her free health care and her other free Canadian government benefits. Needless to say I will not be back to a Tim Hortons and if this how they all are I understand why they have not expanded...

Honestly waiting in drive thru for 5 minutes and still nobody taking your order is ridiculous! There was only 1 car ahead if there had been a full drive thru I'd understand but this has happened 2 times in 1 week. There's always usually something messed up with the order at this location as well. One day we were being served at the window and had everything but our smoothies, there was 5 staff and only 1 lady was running around working, the rest were chatting, anyway it took 5 extra minutes waiting for 3 smoothies at the window while the staff chatted away. Avoid this location and go to the one attached to the gas station and dairy Queen instead Back to add I gave this location another chance, drive thru was quicker but I ordered a bagel with cream cheese, to my surprise it also had honey mustard on it, obviously someone used a dirty knife to spread the cream cheese. Went back 3 minutes after leaving drive thru and the manager said I didn't get it there, can she ever learn manners?...

I drop by yesterday for a coffee and a tea and I have to say I experienced the worst service ever, I usually go through drive thru where they are always great but the lady that I had yesterday was awful and very ignorant. I was the only one in line and after 5 minutes or so she came and took my order, then went to get my order while I waited to tell her it was debit, when I told her she said I will put up again, it didn’t show on the debit machine to start , I said I do believe you but I am sorry it wasn’t there and I was extremely polite and respectful then she said think whatever you want to think if it makes you happy . I have worked customer service since I was 16 , I am now 58, and I can’t imagine being so ignorant and condescending to a customer. All she needed to do was but it in her cash register and say thank you at the end or even oh sorry I will do it again no need for snide comments to someone being...