Chuck’s Roadhouse Bar & Grill — Restaurant in District Municipality of Muskoka

Bracebridge Chucks Roadhouse. First thing is people were seated based on if they knew them. Basically locals sat first. The person seating guests was joking with them so we knew they were friends or known to the restaurant. Then our order was taken the same way and food served the same way. They were served first. Our steaks , ribs, wings and French fries were stone cold. Our food was served after the two tables standing behind us. We were told they were in line but at the bar which was a lie. Yet they were seated after us. Their food delivered first though. We asked why the food is taking so long (1 hour ) and they said it’s coming. Ok we wait. Food comes and it’s all cold. It has been sitting in the kitchen obviously. We told her everything was cold and she offered to get us warm French fries . Just warm fries. She took forever to come to our table in the first place and ask if everything was ok. We said forget it . We waited an hour for our food and didn’t want to wait any more time. Then some of our drinks were forgotten and she never came back with them after we told her she didn’t bring them. A manager looking person walked past our table and said “how was everything ?” Once again we explained what happened. No apology and she said “ ok I will let the kitchen know “ seriously?? That’s all ? She walks in one door and out the other door of the kitchen in record time that there was no way she said anything. I have never not given a tip. That day we didn’t. Nobody deserves anything. Their customer service from waitress to manager was horrible. I can’t blame the kitchen because we don’t know where the food sat before being brought out cold. I ordered a blue drink and they also must have just waved the alcohol over top. Plus the glass was all ice. Make sure you tell them little or no ice. Not that I suggest going to this location. Wait till winter hits and they rely on the locals. They will be hurting for business. Poor food, service and customer retention. Oh and those other two tables had fully eaten their meals before ours was delivered to our table. Hopefully they get their act together or they will find themselves closed by next winter. The restaurant replied to this asking me for my receipt and to send an email to them. I never kept the receipt . Most people don’t. This was two weeks ago when we were on vacation. I have eaten at many Chucks but this was the worst. There was 7 people at our table and we were totally dissatisfied with our dinner and the reaction from staff. There was an issue and it should have been dealt with when we were there and not asking me for my receipt now. We spoke to two people and neither were that concerned when our meals and...

Gonna be a bit of a long one….but it’s our experience non the less.

I’m gonna start with our SECOND visit. We’re chalking the first visit up to new opening pains. Giving it another chance…

That second chance was tonight. Was even worse than the first. Food came out cold (I had the quesadilla, husband had wings. Daughter had a salad, or I should say, didn’t have a salad. It never showed up. (Not exactly true. It showed up AFTER hubby & I finished eating.) It was missing a very key ingredient (goat cheese) and arrived with the wrong dressing. Other people sat down after us, ate before us. Our food was clearly ready for some time and obviously sat waiting for delivery. Upon enquiring about the missing salad, server “was checking on it”. We then promptly watched her deliver drinks, take other orders THEN check on the salad. Which didn’t come. I mentioned all of the above to the (who I presume was the manager) who did absolutely nothing to encourage us to return. (Such as comp the salad, free dessert…anything) handed us our bill. We were on our way… Manager btw, was NO WHERE to be seen on the floor helping his wait staff deliver food/drinks. Staff clearly hasn’t tried the food themselves or any/some of the food on the menu. All enquires as to what was good or too spicy etc. were met with “I haven’t tried that yet”. (You’d think staff would at least be instructed to say all things were great!) Staff should DEFINITELY try most, if not all things on the menu IMO. To end things on a positive note. We started with the flatbread. It was delicious. Fresh, all ingredients accounted for :) drinks (the first one anyway) arrived promptly (no follow up of another beverage or enquiry as to if we even wanted one) and I have a couple of food allergies which the server/kitchen did accommodate successfully and willingly. Will we go back? Meh. Gravenhurst is lacking half decent restaurant choices. (You can only eat at BP so many times) We had high hopes for Chucks. The food is reasonably priced, has the potential to be good. I got the distinct impression the bottom line is more important than satisfied...

We were there on a Friday night 7:30pm. I asked for a welldone steak and welldone fries. My husband asked for a medium done steak and all you can eat caesar salad. It took a long time for our food. Which I understand. It's not the first time I have ordered a well done steak... I had finished my drink, my husband finished his salad. Our waitress came by our table a few times and never asked if she could refill our drinks. I had to ask her for another drink as she was going by. When our food came I noticed the fries weren't well done. Well, most of the time in restaurants that happens. Most cooks dont know how to cook fries welldone. But I cut into my steak and it was mediumish. My husband by this time had ate his steak. And had asked the waitress for more salad which she never asked if he wanted more. When she brought his salad I told her my steak wasnt well done. So she took it. (Which I hate doing, I'd rather take it home and heat it up.) But then she came back and asked me if I wanted the same steak and fries.( i had already put ketchup on my fries). I said no, I had wanted a whole new plate of food. She said "oh, ok" so a while later I got a new plate with new uncooked fries and the original. Steak. I know this because of how I cut it. But regardless of the food. When we got there and were waiting for our drinks, a lady who I suspect was a manager was going around and asking people how their meals were. Well when this all took place, she came out and talked to the waiters. Then went back into the kitchen. Our waitress went missing. We had to ask a bus person to get someone so we could pay our bill. Then again a bit later this waiter came and said our waitress had stepped out. He would take our payment. Then said I'm sorry to hear about your steak. So how we took it was...she didn't want to face us. We were still going to give her a tip. But not after that....your 3% honest to goodness fee has honest to goodness lost us from ever going there again. And it wasn't even because of the food. Its because of...