Amy's Déjeuner Brunch Gâteries — Restaurant in Dollard-des-Ormeaux

This morning I ate breakfast at Amy's with my nephew. After a fairly long line-up (10 minutes), I found a menu myself in line, but it was covered in butter. Amy's is extremely noisy - the sound baffles seem to do little. But the food was good and service fine. I went to pay and this time I did not leave a tip. I'm visiting from abroad and in my country tips are not used. When I went to leave, the waiter (tall gentleman with black hair) said to me "By the way, I just paid for you to have breakfast", which I found humiliating in front of my nephew and other patrons. I said "Excuse me?" and he began to lecture me in Quebec tax law. I asked to speak to the manager, which he at first refused to identify.

When the manager, Jennifer, did arrive, I politely explained to Jennifer that the waiter had been extremely rude to me. She explained how little money the waiters made, again, more Quebec tax law. I explained I was from abroad, where tips are not given at restaurants, and Jennifer asked, "You don't research local customs when you travel?" At this point, Jennifer kept interrupting me, and I politely asked her to let me finish my sentences. Jennifer was quite taken aback at having to listen to a customer without interrupting. When I finished, Jennifer asked sarcastically, "Am I allowed to talk now?" and then accused me of being rude. I reminded her that I had been assertive, but polite and respectful, and it was she who was rude, and at this point I left (never to return!).

I can see from one-star reviews from Prachi, Mare, Niya, Mimi, and Tim that staff rudely accosting customers over tips seems to be policy at Amy's. Furthermore, the argumentative "response from the owner" to many of these critical reviews shows that bullying customers seems to be a practice that comes straight from the top.

The staff here are entitled, rude, and are unable to listen to polite feedback. The food is good but not worthy of the hype. It's loud and a bit...

— allergy disregarded—- I was a bit torn about writing this review. It was my first time at Amy’s and I don’t like writing negative reviews, specially after just one visit. However, what happened can to act as a warning for other costumers and hopefully the management can handle the issue.

We waited a long time to get it, as it is usual in Montreal. When we got in the staff was very busy but still tried to be attentive and friendly. The food was good, maybe even great. I went with my son who has a milk allergy, so I requested a slice of bread without butter (he is a baby, so I didn’t order him a plate, it was the toast that came with my food). When the food was brought the waiter passed us a tray with all the toasts (maybe 10 slices) and said: the bread without butter is there. Obviously, all the other bread had butter, so the toast for my son was in direct contact with butter. When I asked the waiter to change it she said “well, all bread has milk” to which I replied: no, rye bread doesn’t (and if the bread here has milk, then she should have told me this is the case, as we are talking about an allergy here). She brought the other toast with a little bit of an attitude which left me an overall bad impression.

I have sat on this experience for a couple of days now, and I decided to write the review because this is the first time that I see an allergy not being taken seriously in Canada. My 1 year old baby can have anaphylaxis if exposed to milk and I know better than to not give him a toast that was placed with another 10 that had butter. However, I told the waiter he had an allergy and instead of making sure he had food that was safe for him, I got the complete opposite. Maybe in a moment of lack of attention I could have given him the toast without thinking twice about it and the outcome of brunch would have been disastrous. Allergies are no joke, people can get hurt and even die....

Seems like recently breakfast spots only care about quick turnover rather than respecting and giving service to their customers. I had heard positive reviews regarding this spot and was so excited to try it. We were 4 in total, however 2 of the 4 were 5 min late. Surprisingly it was a very quiet morning for them, a few tables taken. We figured since the restaurant’s empty instead of us 2 waiting at the door why not take a seat and have a coffee in the mean time. The hostess REFUSED to seat us until everyone arrived. I love going out for breakfast on the weekends and this is the second breakfast spot (PETINO’S HENRI-BOURASSA) that has this RIDICULOUS rule. I totally understand if the restaurant’s packed and they want to make sure to seat complete groups, but the restaurant was EMPTY and she refused to seat us down. We decided to patiently wait at the door and not make a fuss. As we saw our friends parking we told the hostess “ok our friends are parking as we speak can we just get seated and order coffees” and once again she said NOPE not until you’re all in front of me. We decided to leave and take our business elsewhere. The audacity that some restaurants have is beyond me. I can’t understand how you can refuse PAYING customers if the group isn’t all there yet (keep in mind we were 4 not 12). Learn to be more inviting and offer your customers a damn coffee. Learn how to respect people who are coming to spend MONEY at your restaurant. You guys lost great customers and will continue to do so with this type of treatment towards people. I’d rather give my money to a deserving restaurant. I’ll make sure to tell everyone I know to never encourage...