Second Cup Coffee — Restaurant in Dollard-des-Ormeaux

DO NOT RECOMMEND GOING THERE Went with my girlfriend planning to study there for a while at around 3 pm. The woman at the counter was very nice and we felt welcome in the coffee shop. The tables at the shop are made pretty small, and can only fit a laptop and a small book. One table per person is barely enough to study comfortably. We decided to bring two tables together so that each of us could use one table to be comfortable while studying.My girlfriend and I both had our laptops and she also had a note pad on which she was writing. Other people were also using two tables for two in order to study.

The shop was almost full, and suddenly the manager (or owner) started to go at every two table used by two people and asked them to free one table for other customers!! He came to us and asked us to do the same, and we explained to him that it was almost impossible to study on one table. He told us that he would lose money if we took one table per person. We were shocked and found absurd what he told us, but we didn't free the table because we had bought drinks and we had the right to sit there. It was absurd to us because if my girlfriend and I didn't know eachother it would have been okay for two tables to be used, but because we did it wasn't.

Just at our right, two people were studying and the girl told the manager (owner) that he would lose more customers (thus money) by asking them to start freeing tables, than for customers to see that the place is full and turning around and leave. They decided to leave the coffee shop because they didn't feel welcome anymore. We talked with them about how weird and unique what just happened was, and that it had never happened to be asked something like that.

We decided to stay with the two tables taken. However, the owner was staring at us the whole time we stayed there. I heard him speak on the phone in arabic, where he was talking about us (I am of lebanese origin) and how we were taking a lot of space... When we decided to leave, as we were putting our coats on, the owner rushed to our table and he separated both tables and the chairs in front of our eyes, as if he has been waiting for 3 hours to do it.

I was a regular customer, and while the renovations are nice, the new owner completely broke the comfort I felt when I used to go there. The productivity of our studying session went down immensely because of the shock it did to us after what he told us to do. I do not recommend anyone going there unless you want to go alone.

Never going there again, and my family will...

I do not leave comments very often but I simply have to share.

Love Love Love It!!! New Owners are amazing! Kind | Friendly - I have already told people to go here for great coffee and atmosphere & of course wonderful conversation.

I must also address some of the reviews that were not so great because from my experience when one doesn't get what they want they are very deliberate in saying terrible things. There are many students who choose to study there and I am unclear why? Many coffee houses have a similar problem, I think that students should study in a Library or at home or in a dorm it is unnecessary for them to study in a coffee house often they buy one thing if that and sit there for hours taking up necessary space for paying customers. Further, I have seen in this Second Cup students who have purchased food from other stores and brought it in to eat. Students spend a tremendous amount of money on computers cell phones and the like and they clearly forget that this is a business and not the Quad. I think it is unnecessary for certain reviews to be published given the fact that they are written out of anger because they did not get their own way. My experience is that many students are inconsiderate of other people who frequent this locale and believe that they have somehow more importance which is simply not the case. I did not know the other owner well but I don't believe that they are somehow better because they allowed students to lounge all day. The current owners go out of their way to ensure that everyone is well taken care of and they work extremely hard perhaps if those who comment so negatively worked even one day in this locale I believe they would change their review...

Do not go if you plan on studying with a friend. I got there at around 2:30pm. The woman at the counter was very sweet. My friend and I ordered drinks (around 8$) and went to sit down. It was two tables put together with four chairs. However, each table is made small (has only space for one laptop and a book) just like any other Cafe. Therefore we each had our own small table (as did everyone else that were two friends studying). At around 4:15 (what I believe is) the owner comes to my friend to tell him that we can only use one table for the both of us. There is clearly no space for two people to be on one table. We tell him that. He answers that he is loosing money if we are each using a table. I try to reason with him by showing how everyone else is doing the same because the tables are small. He says he warned everyone too. Its either we both are on one small table or we leave. I told him that what will really make him lose money is saying that to his paying customer for potential other customers. He didn't want to hear it. We left 10 mins after that (he starred at us until we left). If my friend and I walked in separately and each got a small table what would he have done? We were there for not even 2 hrs. I have studied at many different coffee spot and have NEVER experienced this. Really disappointed- before the renovations (and apparently new owners) I really enjoyed studying there but now I...