Sushi Sama (DDO) — Restaurant in Dollard-des-Ormeaux

I order from here often as I live nearby. The food is always fresh and delicious.

Unfortunately, I had a bad experience this evening with the service.

I ordered via uber for delivery. But the restaurant's closing time was quickly approaching and uber had no drivers so I decided to pick up the food myself. We called the restaurant to make sure that when we got there, they would have our food. A young woman answered. During the call, I could hear an upset employee in the background asking about how long it will take us to get there. Again, it was not our fault as we ordered on uber only to find out at the last minute that they had no drivers. We rushed over as we knew the restaurant was closing.

When we arrived we were greeted by a younger woman who was polite and gave us our food. However, there were 2 gentlemen visibly upset that they had to stay past closing. Arms crossed starring at us. Extremely unwelcoming. I was disappointed by the attitude I received as I have supported this restaurant since...

Absolutely unprofessional and worst service I’ve ever experienced. I waited specifically to place an order and placed my order at 4pm EXACTLY so that we can eat. We waited 2 hours, until finally we get a notification that the restaurant cancelled my order. I call them to resolve this, absolutely furious. The answer I get from the woman on the phone: We didn’t see the order being received on skipthedishes, if you want to reorder, the order will only be ready in 1 hour. How I have a family of 5 without dinner for the night for their mistake and they won’t even rush us an order. This isn’t the first time with this restaurant.

Absolutely worst customer service I’ve ever dealt with, and every time we order from them they get the order completely wrong.

DO NOT RECOMMEND THIS RESTAURANT, I would rather spend the extra money and go to Maiko in DDO.

Edit: we decided to try it again, and I do have to admit that the quality of the sushi today was...

Have not even tasted the food. I am a sushi lover. My regular restaurant is closed until the 14th for Covid reasons. Aikawa. SO... I decided to Uber eats from a new place. I read the reviews. I imagine the food is good. I have been waiting for about 2 and a half hours for my food. My poor Uber driver has been sitting at the restaurant for 50 MIN!!!! Waiting for the food. I was texting back and forth with them until I decided to call the restaurant to voice my concern. I suggested that they stop taking orders via Uber if they are too busy to fulfill them in a timely manner. In any case, SHE hung up on me. SO, all this to say... that this may be a great place... oh, and my order is finally PICKED UP. its now 7:54 and order was placed via Uber at 5:30.... SO... All this to say that if you are wanting to order sushi... Order somewhere else...They don't have the staff to service UBER demand. I will also report...