Domino's Pizza — Restaurant in Drayton Valley

I ordered a pizza from here in February while in town using one of my free reward pizzas. When my order finally arrived it was wrong so I called the store to let them know. She tried to argue with me and became defensive saying it is right and it's "double cheese" I told her my order says right on it "triple cheese" she then offered a free lava cake to which I declined and said I don't want a lava cake, I didn't order a lava cake. She tried to say there was nothing she would do then and I said she can refund me for my pizza as it's not what I ordered. She told me they would remake it and I declined as I had already waited over an hour when it said the wait was going to be 20 minutes and I had to be up early for work and couldn't wait that long again as I would only be getting 6 hours of sleep and just want my pizza to be refunded. She then sent her delivery driver to my place to refund the delivery charge I paid and I was sure to ask that my pizza was going to be credited to my account to which she said yes. Now I looked and saw that it wasn't credited almost a month later so I called back again and she again became defensive and said they can't credit it back so too bad. I told her I would call head office and she said to hang on and put the phone down for over 10 minutes while she talked to someone else in the restaurant then came back and said she called head office but they won't credit it back so too bad. When I told her I heard her talking to the other person there and not on the phone she again became mad and defensive. I have now contacted head office myself to let them know about this, honestly just avoid this place all together unless you want a headache. Worst customer service in the world and...

I have ordered here a few times and the last time there was a bit of an incident with my order. The owner of the business actually called me to talk about what happened. It is very clear from speaking to him he really cares about his customers and the quality of food and service.

I thought he was extremely professional and pleasant to deal with. Even though I had not asked owner gave me a credit on my account to make the situation right. Sometimes things happen, and certain situations are inevitable, however I would say they dealt with it in a great way and I am once again a happy customer.

My most recent order was absolutely perfect. 10/10 The pizza and chicken was delicious! They clearly care about their customers and I recommend ordering from here! I also very highly recommend the BBQ chicken and bacon...

One of the most excellent and unforgettable moments with my experience in Domino’s Pizza DV is that they delivered fast and the pizza is exceptionally delicious in taste and delightful in the eyes. Aside from that their prices are so affordable and most of the staff and delivery drivers are friendly, polite and professional. I would definitely recommend them with my friends and colleagues. Whenever pizza will be mention, first thing will pop up will be Domino’s Pizza. Keep up the excellent service. Kudos...