Subway — Restaurant in Dysart et al

The sub was great, the customer service is terrible. There is a coupon on the app that gives you a free cookie with any sub, I didn't know you had to redeem it with the order (which I did make online) so I asked them about it, they told me I had to order an entire new sub and put it on the order first. I just said to them "listen yes my mistake, but couldn't you just give me a cookie ?" Like it's a $.50 cookie you could have just comped it but had to insist I buy another sub just to get the cookie for free, even though it clearly states free cookie with any sub on the advertisement , doesn't tell you to add it first unless you dig into the details . So for this they get 2 stars. 10 years ago people would have just given the cookie anyways, nowadays the world is way different and so frightening stingy.

Yes I understand that they probably get reimbursed for the cookie from head office or what ever, but it was one cookie, wasn't asking for a free sub. Just what I deserved since I already paid...

We really had a great experience here . I think this Subway place runs good because of the server Vijay here. He is so friendly, open minded and easy to talk to. He knows everyone in town as he has been in the city for more than 12 years. He made a special foot long chicken sandwich for us when we asked him that we would like to have a chicken sandwich and it was delicious. I would encourage Vijay to keep up with his positive attitude and service for all the customers. I will definitely visit this place again when I am there again...

Arrived in the establishment and with my baby girl and I needed to change her diaper. However, only the women's washroom had a changing table. When I brought this to the manager Neel's attention, he said "I don't think this is a problem." In fact, his employee stated that I'm a single mother and it doesn't affect me so I don't really care."

I'm going to urge people to avoid this establishment given their indifference, their callous response and their clear lack...