Usually have very great service from here but today was a different story- and it wasn't even our order. I'm at a business, the only one out on the floor, and in comes the pizza delivery man with an order. Due to our address and location we tend to get a lot of orders through our door that aren't ours and we let them know that it's either the two business's next door and not to worry- this happens all the time. When he came in I was on the phone with a customer. The gentleman put the order on our counter, and continued to talk on his personal phone. Once I completed my customer service I was able to turn to him and let him know that it wasn't our order, it's either two businesses next door. He turned away from me after a long, heavy sigh and started packing his things. I apologized for the situation and he turned away, chin in the air with the order, ignoring me. I called after him to have a good day and he continued to ignore me as he walked through the door. Your staff are usually very friendly! I was quite surprised at his...
Read moreSince I've got to Edmonton I only eat dominos pizza, and moving into this new location at 112 Avenue I can't help but say I'm very disappointed at the hermitage store. The delivery is quick, but I everytime I taste the pizza from this branch/store( whatever) it feels like I'm eating those 4 dollar DIY pizza, it tastes raw, you can literally see that the sauce needs more time in the oven. I purposely bought a deluxe pizza from the store at jasper, to compare with the deluxe pizza at the hermitage store and all five of us agreed that store at jasper had way better taste and flavour. But it seems like the reviews say otherwise, some of the reviews are 4 years old. If it's an employee problem, I really hope you settle this; because to be honest it's becoming unbearable. I was gonna give it a two star, but for what? Fast...
Read moreA living nightmare and I am starving ..when I place my order it didn't ask me for my number no they used my old number when I set up the account years ago..so when the driver found the place in front of me and behind me he took the food back cause he called my old number and there was no answer..then when I tried to talk to the manager they just sided with the driver and just wanted to bring the old food that has been sitting there for over a hour now ..I will never order from here again atleast 73 makes it here at a good time let them appreciate my business ..these people can barely speak English much less find a address..their customer service sucks..and there should be a option to give a current number and use a damn map or gps if you can't find something ..giving up should never...
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