Papa Johns Pizza — Restaurant in Edmonton

If only I could rate this place a zero I would! On April 8 around 10-11pm we ordered two large pizzas for delivery. One of the pizza was good, no complaint. The other one we ordered was with an Alfredo sauce however there was very little to no sauce on the pizza. Called this place and what a joke! It was 11:50 pm , 10 mins to closing and they argued and told us they added the sauce but if we weren’t satisfied they would remake it. We told them we can’t make it tonight (we have a newborn) so they agreed the next day. Today on April 9, I called before I went there and they said “as long as there is more than 6 pieces we will replace it.” We arrived there, brought the disgusting pizza. Upon arrival they touched our disgusting pizza with no gloves, counting each slice, going through every layer. And at the end they said they can’t replace it or refund us because there is “some sauce.” They argued that we should have asked for extra sauce. If that was the case, how come the other pizza we ordered was good even though we didn’t ask for extra sauce. Also, why touch our food with no gloves, we walked out with nothing. We asked to speak to the manager, they refused and told us to call when he is there. But refused to tell us when the manager might be there. They just insisted that the manager is aware, they watched the footage and they were instructed to not give us a refund or anything. Please avoid this place, save yourselves from going through this hassle.

For sure a scam! They basically stole our money.

BTW: When we gave them the pizza it was still round and we only ate 4 slices. the picture below is after...

Well what can I say it's Papa John's!!! Besides the courteous staff and fast accurate orders these guys produce steaming hot fresh pizzas with high quality ingredients and not to mention great tasting sides. I have tried many many other pizzerias in the city but only one chain I have found to be consistent with every order we place whether it be on their app or by phone or in person they never let me down. They're going crust is easily one of the best and everybody at our house always fights for the crust! They have a good amount of choices and side dishes to go with each order not to mention beverages. We ordered a pizza again tonight and we are delighted that they have the extra large 16 inch pizza which is something they added and I tell you what makes things more awesome than a bigger size of your already favored Pizza. Our order was piping hot and I believe it was served with the smile as they were wearing masks and observing safety protocols that are now in place. I highly recommend Papa John's for any of your pizza needs and if you haven't tried them give them a try and you will be pleasantly surprised. These guys are my go-to guys for anything Pizza. Good work...

Ordered delivery today and food was good, but the reason I'm writing this review is because of the delivery driver. When he came to the door and handed me the pizza I put the pizza on stacked moving boxes beside the door, well no sooner then I placed the boxes did the whole thing come crashing down causing a portion of the pizza to come out of the box and land on the floor. That was on me not the delivery driver but he right away was on the phone calling to see if there was another pizza that was sitting that he could grab to replace the pizza that had fallen. There wasn't but he said that if there was one by the time he finished his other delivery's he would come back with it. Currently at home relaxing waiting to see if he does or not. But even if he doesn't come back the fact that he inquired and looked into bringing back another pizza for me over a mistake that I committed was amazing!! Great Staff would recommend...