Starbucks — Restaurant in Edmonton

I get a bit of anxiety going into Starbucks but I really wanted to try the new cold brew drink and I know starbucks has many lactose free dairy options. I asked for the pumpkin cold brew but lactose free. I was told no problem. I waited about 6 minutes when they called out an order under my boyfriends name. I ordered but paid with my boyfriends card so I assume they got the name from that. I was told they didn't understand my order since this drink couldn't be made lactose free. I had already been waiting for far too long at this point and just wanted to leave so I asked them to make it however they usually do. The girl working poured the cold brew, added ice and then placed the drink on the back counter and went to do something else. I waited another 3 or 4 minutes and then asked someone else to please finish making my drink. I was really upset and by this point feeling extremely anxious so I took the drink and left. I then called to speak to a manager who was quite rude and told me it's impossible to make that drink lactose free and he couldn't do anything about my issues unless I come in. Well feeling already anxious, upset and having wasted $7 on a beverage, I told him I didn't want to come back but I thought he should know that his staff shouldn't start a drink and then just leave and go to the back. They had been making other drinks for people who weren't even in there. At that time I was the only person in line. I am also frustrated because I was charged extra for the lactose free milk but they weren't able to use it. I gave two stars because the girl who took my order was new and unaware and when I got home, I took pills so that I could still drink the cold brew and it was quite tasty. It's too bad the manager on duty and the woman making my drink had to be so rude and...

Normally, I don’t leave Google reviews, but today was an exception. I’ve visited this Starbucks almost every workday for the past few months and never had a bad experience—until today. I placed my usual order through DoorDash for pickup, and asked my friend to grab it for me. When she came back empty-handed, she said the manager told her the order was for delivery, not pickup, and they couldn’t give it to her. I called the store to clarify, but the manager insisted it was a DoorDash delivery order and even said I must be a DoorDash driver, despite me repeatedly explaining I was the customer who placed the order for pickup. I ended up leaving work during my shift to get the order myself. When I walked in and gave my name, a barista laughed in my face. I asked for the manager, and the way he spoke to me was shockingly rude. I showed him my phone clearly displaying that it was a pickup order, but he continued to tell me I was wrong—loudly and in front of everyone. At that point, I was frustrated and just asked if I could have my coffee. Thankfully, a kind barista I’ve seen before stepped in and asked the manager to give me my order, which I had already paid for. He was still demanding proof, even with everything shown on my phone. I don’t know why this situation got so tense so fast. I simply wanted my coffee. The manager was aggressive, unhelpful, and lacked basic customer service skills. He should not be in a managerial role if he can’t calmly resolve a simple...

The odd customer service here needs to be addressed. I have been here multiple and every time Im shocked at the social unawareness the staff have. On one occasion one of your female staff commented on my facial “surgery” and asked how much facial “surgery” Ive had ?? Which she was referring to lip filler (not a surgery lol) and wouldn’t let up when I was clearly uncomfortable at the question. Im just trying to get my morning coffee, I dont need to detail what Ive had done to my face. Extremely uncomfortable. On the occasion after that, my friend and I were picking up coffees and snacks before going bridesmaid dress shopping. We were having an in depth conversation together when we got to the window, and the man said hello, asked how we’re doing, which we answered and was fine. After turning my head to continue talking to my friend, the man blatantly kept interrupting and asking personal questions. Its one thing to say Hi, How are you? but its another when we’re clearly having a conversation and someone is interrupting every other word. On the last time I was here I was trying to pay for my coffee when the man would not stop pressing me about where i work and if I make good money doing what I do. I am not a rude person, but the questions, and lack of awareness is frustrating and borderline rude. I avoid this location because Id rather not discuss my salary and expenses or what Ive had done to my face with a stranger. Learn boundaries. Just a simple hello, how are you...