Subway — Restaurant in Edmonton

DONT BOTHER WASTING YOUR TIME OR MONEY HERE! I am far from the type to go back to a restaurant or fast food place when my order is wrong. Usually, I just suck it up and move on. However, my experience at this Subway location was so bad that I felt I had to speak up. I placed my order through the app and chose a 12-inch steak and cheese on flatbread. When I picked it up and brought it home, I was shocked to find the sandwich barely had any filling. I even took pictures to show how poorly it was made. I returned to the store and politely asked for the sandwich to be remade. The staff member apologized, saying she might not have been in the right state of mind or was overwhelmed with customers. While I appreciated her remaking the sandwich, the experience only got worse. After taking a few bites at home, I realized the meat was extremely dry and tasted off. I went back a second time, asking for a refund instead. At that point, the employee tried to shift the blame onto me, implying I was unhappy no matter what. Additionally, I noticed that most of the meat containers in the display were left uncovered. When I asked about it, she explained that she keeps them open so customers can see the meat. I pointed out that this practice likely contributes to the meat drying out, but she didn’t seem to care much about the feedback. I suggested she speak with her manager about improving the food quality and overall standards, but I left feeling disappointed and frustrated. This location needs serious improvements to its food preparation and...

One of the worst subways out there. I've come here a few times because of the convenience of the location and it's always the same frustrating experience. I've never seen more than one person working and that person is always foreign...which is fine, except they will favour the other foreign customers and completely ignore you.

Additionally, they never seem to have any ingredients available. Ordered a Teriyaki Crunch but they didn't have the crispy onions....so just a teriyaki I guess? Lady didn't seem to care that they didn't have a key ingredient for this specific sandwich and just shrugged. It is also not the first time that ingredients were missing.

Then when we were checking out we asked for a combo. Only gave us one instead of the 3 for all 3 family members who ordered sandwiches?? Not really a big deal in the end because this subway only ever has 2 fountain drink options anyway. Pepsi and ice tea. Sooo hope you like one of those options. 🤷🏻‍♀️

The only reason I'm giving 2 stars and not one is because the place was clean. I think the management needs to hire some more English-speaking people and put a little pride into their business. A little effort goes a long way. I gave this location the benefit of the doubt too many times but I think I will just go elsewhere...

I took my nephew here for his 1st sub. It was sooo bad. Obviously it being his first time he didn't understand what goes into a sub and I had never been to a Subway either so I didn't know. The two staff members that were there could not explain it to him either. They couldn't explain the bread varieties or the fact that the patron chooses what fillings/toppings to add in their sub. That said, I figured getting a pizza sub would be the best way to go and what was served was, well, I'm not quite sure, but it was not a pizza sub and to make things worse it was burnt. My nephew hated it, but being sweet child that he is, tried his best to eat it. 😫😠 How do you get a child to understand that subs can be pretty good, and usually are, just not the subs here at Subway🤔🤨😠 And he was probably wondering why his Aunt took him to a place that serves horrible food?? I am really upset that this awful sub and staff ruined his experience! I understand that this is fast food but Subway, come on, there should be some standards. You couldn't pay me to eat...