Wendy's — Restaurant in Edmonton

Just went to this Wendy’s to make a purchase, paid by debit, the transaction went through and immediately posted to my bank account. Unfortunately they told me it was declined, their machine said it did not go through and they couldn’t help me. Luckily there is a TD Bank right beside Wendy’s so I immediately ran over to TD and they verified my Wendy’s purchase did go through and gave me a stamped statement of my account and sent me back to Wendy’s. I returned to Wendy’s and showed them proof of transaction provided and stamped by the bank and the contact number of the TD Bank manager for verification yet they STILL told me they WOULD NOT help me and that it did not go through. I asked them to call the merchant support line on their terminal for merchant support but they wouldn’t do so and kept insisting they were not paid. Finally with great reluctance and 17 minutes later they tossed a burger at me. I then had to asked for the ridiculous expensive drink I had also paid and not received …. I proceeded to receive an eye roll and then watched as he made coffee and chatted with staff before finally providing me with my drink. Now I understand that maybe there was an issue with their machine but all they needed to do was make a simple call the merchant support and tell them they had bank verification that the transaction posted to my account and have this fixed ( also so it doesn’t happen to other customers ) but they wouldn’t. Instead they choose to make me feel I had wronged them and was an inconvenience to them. Not once was I apologized to or dealt with in a professional manner. Awful experience all around, our family ( teenage boys ) frequently visited this location, after today we will never return. I was made to feel awful and like I was a criminal over a $2 burger and drink … great customer service Raj ( shift supervisor ) and team. Raj did not have a name tag on but indicated he was the shift supervisor though he couldn’t...

We went in the morning for a quick breakfast before starting some early Saturday work (9:20am). We chose the drive-thru as there were only 5 cars ahead of us. We ended up being stuck in the drive-thru (no way out once you enter) until 9:58am (we started timing things after a while). When we reached the first drive thru window (not occupied, bit wide open for some reason), you could hear alarms and bells going off and not getting stopped. Workers were shouting to eachother (the restaurant was completely empty by the way), and then dead silence would occur for long stretches, even though things didn't see.to be getting done still. I watched a manager pour in frosty mix into the machine, and walk away as it leaked out of the machine for around a minute before he came back and quickly tried to close the nozzles. I heard them say there was a wait on one of our sandwiches (we ordered two breakfast sandwiches and two drinks), as they hadn't started it yet. The car in front of us took 6 minutes once at the window and they got a small bag and a coffee. We were waiting for 5 minutes once at the window for our order. I thought maybe they're short staffed, it is Saturday, but nope at least 4 people were working, and drive thru were their only orders, except for one skip delivery I heard screamed to the kitchen when it came in. They've been open way to long to have this many untrained staff, and for a manager to not know what they are doing either is not something anyone should expect. If corporate sees this please train this restaurant. I'm sure they're good people, but it's horribly run. The food was also a huge mess. Not awful tasting, but bacon was way to dry and past crispy, the cheese was half on and half off the egg on my sandwhich, and somehow the egg part was mis-shapen and half hanging off as well. Go to the Northgate location until this group figures it out. Not worth the 5 minute drive difference...

Well it has been a few years since I visited a Wendy's. This is the first time I have been to this location and, while the restaurant has a fresh new interior there is no music and the atmosphere is rather dull. One thing I have noticed is when you're trying to eat your meal and there's no music to focus on all you can hear is the beeping and the machinery going off and all the noise as it's aimed right into the dining room which is not that pleasing. On this visit we decided to try the double baconator with a large poutine and a chocolate frosty shake. The burger itself was a bit underwhelming and the meat itself tasted as if it was precooked and either reheated or kept warm and not the fresh off The grill taste I once knew of Wendy's. Is this a new thing? Do they usually cook the burgers ahead and have them ready to serve. I remember having the grease going down my arms years ago but this was not the case here. The bun is not that flavorful but the one thing it does have going for it was to bacon and the cheese. The poutine was also not what we were expecting as the fries were soggy and the little amount of gravy that was on it was not melting the cheese and we did have to ask for more. The gravy itself could have a little bit more flavor. Now the chocolate frosty shake was good and I was expecting that as it is really hard to mess up a frosty. All in all I was a little bit disappointed and I hope that maybe it's just this location and maybe they were having a bad day. While I may try Wendy's sometime in the foreseeable future I don't think I will revisit this location. I score this a 5.5 out of 10 on the munchie meter. I hope thier able to rectify their deficiencies in the future. I know I'm not the only one who believes that I deserve a fresh cooked...