Esquimalt Roasting Company — Restaurant in Esquimalt

I hate to give a bad review but the 2 mistakes made with my order today were pretty frustrating:

First we ordered one of our lattes half sweet and my friend said her half sweet latte was way too sweet! I noticed the bottles had spouts instead of pumps, it might be good to switch to pumps just to regulate how much you’re putting in each drink.

Second we ordered one regular and one veggie breakfast sandwich. We said it twice and the girl verbally confirmed with us. We left to catch the ferry and my VEGETARIAN friend unfortunately ended up eating bacon. We were given two breakfast sandwiches with bacon lmfao. This in itself is not a biggest deal but what if she didn’t eat pork?? What if she was Muslim? We looked at both sandwiches obviously but my friend’s one did not look like it had bacon in it until a few bites in.

I also think maybe the issue was our order was kind of taken by 3 different people so perhaps it’s a communication thing!

I just think that there are very easy ways to ensure mistakes like this don’t happen (marking take away bags or making the two sandwiches more distinguishable) and it upset me that these very preventable errors happened anyways. I’m giving 4 stars because I know how important reviews are to businesses but I certainly was not stoked on my experience :(

I do think that the inside was really nice and the last time I came to town I had a...

I've been going to this coffee shop for a while, I often stop by to get coffee and food and also purchase coffee beans for home once a week. For the most part staff are friendly but I have to say this isn't alway consistent. My most recent experience unfortunately has put me off returning at all. The staff member who served me my coffee was lovely but there was another member of staff who gave me real attitude as soon as I walked in and I couldn't work out why, I said hello and smiled and they gave nothing back. It seems I used an entrance door that they are not using anymore and they had a problem with that, I had previously always used this door to enter in the summer. I wasn't aware of another door. As I was leaving after collecting my order, the same staff member with attitude shouted across the cafe to me " can you use the other door" in a really rude manner! No explanation, no polite way of informing me (which I wouldn't have minded), it left me feeling pretty stupid and annoyed that someone would think this is an acceptable way to talk to someone. I work in customer service myself and know I would never speak to anyone like that, I also understand the importance of good customer service! If using that door is a problem please put a sign to direct customers to the...

I live in Esquimalt, and I'm currently in search of the best hot chocolate and work-space cafe in and around Victoria. Hot chocolate = 3/5, WAY too sweet, but despite this, I still get it, and I even add their signature Pistachio flavoring (this probably bumps up the sweet factor even more, but it's worth it). I'll get it if I haven't had anything else sweet in the day. Something not sweet or caffeinated that they make really well is their Turmeric latte (spiced golden milk). Atmosphere = 7/5, great vibes, LOADS of plugs everywhere, free wifi, best place to get some major computer work done. In the heat of summer the whole half of the cafe opens out into the square, which is lovely. They are also right next to the local library, which I suggest you check out as well. Options = Rarely any gluten free options, but it does happen occasionally!

Edit: this coming in a couple of years later, still no gluten free options, and the past two times I've come they've gotten a total of 3 out of 3 orders wrong. They always fix the drink, but this last one was bad, as I have problems with caffeine and they made me a regular instead of decaf latte, I was lucky I tasted the difference in two sips.... But this could be potentially dangerous for a...