Grilled Cheese Please — Restaurant in Esquimalt

This is the first negative review I have ever written (go ahead and check my post history), but with the way I was just treated by the OWNER I feel like something needs to be said. Judging by the other reviews he really needs to fix his attitude. I ordered through Ubereats tonight and got a 4 cheese sandwich with added basil pesto spread, mozzarella sticks and a drink. Order was delivered fine and the bag contained all three items.

The problem was the chef clearly made me the wrong sandwich, as it was a child's size sandwich and it had no extra basil pesto spread. So I called the restaurant in a very calm manner and told them I must have gotten the wrong sandwich because this one has to be around 3" x 3" (this was a guesstimate...I measured after and it was 3" x 4.2"). The person who answered the phone (who I later found out was the owner) laughed at me and said that's impossible because that is smaller than my hand. So I said it's also missing the extra spread so it must be the wrong sandwich and he says in the most condescending way, "nope the chef said he put it on, so that's impossible." At this point I was annoyed and said so you are telling me I'm making this up? He laughed it off and said contact Ubereats and hung up the phone.

Next I messaged the restaurant on FB asking to speak with the owner, and that's where things got even worse. He lied in his responses on FB messenger (everything he said about me being rude, and saying the order was $30 was a straight up lie) and after I told him that is no way to handle a customer service issue he offered me a free sandwich (yeah right I will never be back). In the end this really isn't a big deal and Ubereats refunded my meal, which they shouldn't have had to because it was the restaurants mistake. My advice for the owner is never treat your customers like this. There is no reason for me to lie about my sandwich missing the extra spread. What could have been an easy fix turned into a huge ordeal that has seriously made me angry. Next time just own up to your mistake. I am even attaching photos of the kids size sandwich with NO basil pesto spread, and his FB responses making me seem like the issue.

Edit: per your updated response, you really don't get it. It's sad to see a business owner who can't understand simple customer service and how to treat a customer. The fact that you won't admit to being rude to me (literally laughing at me on the phone and hanging up) that you either gave me the wrong sandwich or forgot the spread is quite sad. Did you look at the photo of the sandwich? There is no spread. Own up to your mistakes and quit playing the victim. At this point if ur going to continue to be arrogant and make up lies to help yourself feel better just stop responding to my review. A simple apology for making a mistake and I literally would have deleted all...

Throughout his abstract and ponderous life, Plato advocated for what is now known as the "World of Forms." This paradisal, yet entirely non-physical world is one where individuals, (yes, you and I) hold our ideas of what everything "ought" to look like. For example, imagine the perfect chair. What makes it a chair? How is it more "chairy" than other chairs? Is everyone else's ideal chair the same as yours? Unfortunately, given the vast differences between individual's ideas of what chairs ought to look like, this world of objectivity and exclusivity must be deemed entirely inaccessible. Plato believed that no object is a perfect representation of the idea it represents. Each object in the real world is a mere flawed representation of the perfect Forms (ideals) they represent.

Now, imagine your ideal grilled cheese sandwich. Does it have tomatoes or peppers? Does it have chicken, philly steak or bacon? Is it made with Mozzerella or Cheddar? Whatever your idyllic GCS looks like, Grilled Cheese Please is there to make it happen. You see, what Plato forgot to consider in his theory was the artistic mastery that is assoiated with the culinary arts. Grilled Cheese Please has officially broken the World of Forms and has brought all who participate into the new age of Enlightenment. Join the ranks of aghast philosophers a try a slice of...

If you thought that grilled cheese was boring, think again. This place serves the best grilled cheese you’ve ever tasted.

After walking through the doors of destiny, you’ll be saying to yourself, “Wow, this is the best grilled cheese I’ve ever tasted!” How do I know you’ll say this? Well you see, I was you once.

I was once plagued by the Kraft single grilled cheese sandwiches from hell. Never once did I think that grilled cheese could ever be more than that. Little did I know that I was in for a surprise.

I walked through the doors of fate into this delightful establishment and I said to myself, “Wow, this is the best grilled cheese that I’ve ever tasted!” I’m a changed man. Gone are the days of Kraft single grilled cheese sandwiches from hell.

I invite you to join me in living a changed life. You don’t need to live in fear of grilled cheese anymore because Grilled Cheese Please is here to...