Sarpino's Pizzeria Esquimalt — Restaurant in Esquimalt

This used to be my favorite pizza ever. I’d order it 2-3 times a month & it was always perfect. Great deal for 2 medium pizzas/ 2 pops/ 2 sauces for $22 delivered - after tip $24. When I’d call they would always ask “The usual?” and knew me by name. Crust was thick and pan fried. Sauces were obviously made it store. Toppings & cheese were plentiful. I moved away and sadly the past 2 times I’ve ordered since returning have been a huge disappointment. I can only assume the owners have changed because prices are way up and quality and portions are way down. Both recent cases the crusts were super dry and thin and I swear looked like cheap store bought crusts you’d buy that taste like cardboard. Cheese was dried out. Sauce obviously was premade. Toppings?? What toppings??? Everything was what I’d normally consider “extra extra light” for toppings. Honestly a complete joke if it hadn’t cost me quality prices for Little Caesar quality. At least there is only be paying $5 and know what I’m getting. Friendly regular staff were gone and replaced with people who don’t seem to take pride in their work. Obviously the new owners saw a successful business & didn’t think anyone would notice if they started cutting every corner in the book. I will never return. Id love to know what became of the previous owners & their take on what’s become of a once great local pizza joint. If they have a new restaurant, id love to support it.

Edit: It’s been over a month since I wrote this review and despite the below customer service emailing me that they’d emailed the Esquimalt location who would supposedly address the issue…I’ve had no further contact from them. I even emailed them again to say as much…no response. Continued poor customer service - just the veneer of...

• UPDATE: It's been 6 weeks and still haven't heard from anyone, besides the reply to this review. Honestly, so shameful. Isn't anyone embarrassed? *

Called two days ahead to place a large pizza order (11 pizzas) for my son’s birthday party. Despite the website/Google info saying they open at 1 pm on Sunday, the man I spoke with said it was 2. I asked if there would be anyway to get the order done by 1:30 and he said sure, no problem, that he’d come in early. I should have known better— he almost didn’t take my name or phone number! Come the big day, my husband dashed out to get the pizza while I set up at a rec centre we’d rented for 3 hrs. When he got there, it was closed. No lights, no movement. They didn’t answer their phone. Meanwhile I have 35 people with no food. We ended up going to Panagos for the same order— and were charged an extra $100 for it!! The most disappointing thing, however, was that we’d paid extra at the rec centre to have it on Sunday, so my husband could be there. Then, instead of seeing our 3 year old celebrate, he spent most of the birthday party trying to remedy the food situation. It took 2 hours after Sarpinos opened to get someone on the phone. An employee said he didn’t know anything about the order. I asked him to please have management call me and no one did. Horrible service, no accountability and came very close to ruining my son’s party because they forgot or disregarded our order. I’ve been ordering from this Sarpinos for over a decade, but this incredible lack of professionalism has closed a...

I used to love the pizza here but now I make the effort to go to a different Sarpino’s location.

The head management of Sarpino’s needs to take a real look at the issues facing this location and why the franchisee is failing. I’m not sure if it’s due to a staffing shortage and they hire the only people the apply, but my goodness are the staff completely awful. I’ve never seen any worse customer service than anywhere but here. They would be better off looking into hiring teenagers from the local high schools who would care more than who they have hired right now. This location’s interior and design is just as run down as it’s current business situation.

Sarpino’s Downtown and Langford are well worth the drive to avoid this complete failure of a location. Those franchisees should either buy out this location; or to prevent further bad public relations for the Sarpino’s brand, Head Office should permanently close this location as I believe there is no more opportunity for recovery in the community. Sarpino’s is a good brand with good products; however, this location ruins that...