Boston Pizza — Restaurant in Fernie

I visit this restaurant all the time with my family after swimming. Last time was disappointing but this time took the cake. We came in to no one at the front, and a sign saying wait to be seated: after 15 minutes and 4 cranky kids aswell as 4 hungry adults. We finally went looking and went and put tables together and seated our selves and found a high chair and waited longer as we watched the waitress go to the only 2 tables and ignore us for another 5 minutes before finally asking us if we had menus. And asked us our drinks. We all gave our drinks I asked for coffee when the drinks came back I had to ask for white sugar which never came till I had to once again go looking for someone letting them know that my coffee is now cold and that I still don't have sugar. My daughter also ordered a virgin Ceasar with no spice and it was spicy. So sent it back and the next was even worse so bad that she chocked on it and because she was breast feeding baby got a very upset tummy!!!. The kids burgers came we had to ask for ketchup which once again took a long time to get. When we ordered our food me and my son in law ordered pasta with extra shrimp when we got our order both had 5 pieces of shrimp I asked if that included extra shrimp the waitress said yes so I asked her to explain to me or ask the chef to explain to me ,how 5 pieces of shrimp can be a normal order and an extra order aswell in a whole order of pasta?? She stated that she does not know how the portiins work in the kitchen so i asked her to please ask the kitchen to let me know how it works and she ignored my request and never mentioned it again. So I ordered a side of shrimp and it was a whole bowl of shrimp ...make it make sense????make it make sense???also my daughter ordered chicken ceaser salad with extra garlic toast and she got none. When she asked about it she was told that it does not come with garlic toast. Altho she goes to her local BP and has always gotten it once again make it make sense??not once we're we asked if we enjoyed our meal. Not once we're we asked if we needed refills on our drinks even after I had told the waitress my coffee was cold even before I got the sugar I had requested several times and had to go looking for someone to get some sugar. nore were we asked if we would like anything else or desert considering we had several children at the table.we were not loud or obnoxious, had our kids running around the restaurant, nore left a mess,rude,and even still left a tip that was not even earned or deserved in any given way.I feel like BPs is starting to become a terrible place to take my family!!! And is not giving full respectable meals to people anymore considering we spend $200 to $300 each time we come and that isquite often for our family!. So very disappointed with the level of service all around with this restaurant aswell as the company!!!! You ruined a family vacation with all my grandkids that traveled a long way once again very disappointed...

So my friend and I have been going to Boston Pizza in Fernie BC for about 12 years now. My friend always orders a slushy lime margarita. ALWAYS orders a SLUSHY LIME MARGARITA. It's the only place in Fernie that makes a SLUSHY LIME MARGARITA this is why we go to BP. Tonight June 17, 2025, we went out for supper to Boston Pizza and my friend as always orders a SLUSHY LIME MARGARITA. We are chatting looking at the menu, deciding what to eat & the waitress brings my friend a slushy STRAWBERRY margarita. So I say oh she had ordered a SLUSHY LIME MARGARITA what is this? I wasnt rude or anything, Waitress said hmmm that what was ordered was a slushy margarita, we both say but she ordered a lime slushy one. Waitress looks a little confused, again she points to the menu, my friend showed her on the drink menu and said I did order the lime one. So the waitress takes the drink back to the bar... and comes back with a plain lime margarita not slushy one, and proceeds to show us the drink menu almost arguing with us. This is what you ordered, we said nothing after this & my friend tried her best to drink but it did not taste very good at all 12 years going to BP in Fernie BC, 12 years of ordering and receiving a SLUSHY LIME MARGARITA, but for some strange reason tonight that all changed. So goodbye Boston Pizza after 12 years of coming here and as of tonight they unabke to make a SLUSHY LIME MARGARITA. So very...

Stopped at the Fernie BP to change things up from our usual McDs or Wendy's fare. It's been years since we have gone there. We drive through Fernie at least monthly on route to our cabin.

It was around noon on a Saturday and there was literally only one other table. Server was friendly and quick but was just OK (we had to request water refills). Noticed the 60 year anniversary menu selection.

Like everywhere, prices are way up. A small pepperoni pizza was over $20, a bowl of soup was over $10 (although we only ordered a cup). I wanted the Boston Brute but saw it was over $20 now (use to be like $15?). Settled on the Jambalaya fettuccine $23. It was a healthy portion but way too much sauce and only about 4 or 5 shrimp. The chicken breast was processed and the consistency was more like a cross between cheese and tofu.

The restaurant itself looked a bit run down. We sat in a booth and the vinyl seat was all torn up. Also no paper towels in the washroom and the urinal was dirty (it just opened for the day).

I'm not sure the place would still be open if not for the Best Western Hotel with a captive audience adjacent to it.

I respect Jim Treliving as a businessman but he should really do an undercover boss tour of these restaurants. Definitely will be years again before I go back...