Starbucks — Restaurant in Fernie

I went in this morning to make sure I got my order correct, I normally go to this Starbucks at least 3-4 times a week and I order the same thing everything time: a grande matcha latte with almond milk and unsweetened. Normally it still has a little sweet taste and I spoke with a barista a few weeks ago that said they have to put a little sweetener in it or it will be chalk like. This last time is was chalk like so I went into the store this time to order and to make sure it was not chalky. The man that was taking my order who seemed to be either the owner or a manager went to take my order, I explained that I come in often and order the matcha latte and I explained my concern about making sure it’s not chalk like and told him what I was told by a barista because at that point he was being very short and rude with our of nowhere! I’ve worked in customer service for years, I work with people on disability so extremely sick people who have a reason to be short or rude and never in my life have I been spoken to rudely right off the bat without any provocation. I asked why he was being so rude with me and he told me to order already and that I didn’t order from that store and was certainly not told about a sweetener to not make it chalk like and that he had no idea what I was talking about and I clearly was taking up his time asking this one simple question. He was aggressive and disrespectful to the point were I walked out and immediately began crying. It’s very difficult for me to even express concerns to strangers and to have an employee/owner/ manager talk to someone like that out of nowhere is unacceptable. My 3-4 visits per week are no longer going to happen and I will be escalating this to corporate! No one should be treated like that for...

Due to covid my local Starbucks is currently only doing drive thru service. I did a mobile order and went through just after 5 on a thursday night and was in line for a few minutes but all in all not too long of a wait. My drinks were ready by the time I got to the window. If I could have just went in in rather certain my wait time would have been nonexistent but it's not their fault we are in the middle of a pandemic. My only real issue was nynown fault. I ordered the s'mores frappuccino but I meant to order the s'mores cream frappuccino since I dont drink coffee, but now I will make sure to be more careful...

Poor coffee, poor services, smell of washed, old grounded coffee from few days ago The test was awfull, we tried several recipes.This location should be inspected by Starbucks reps and provided with a good source of coffee witch Starbucks is proud of, unless there are staff manipulations over the inventory.Never tried such a poor test of Espresso, Late or Pike.When prices are so high, the quality is so low An hour before closing, all tables are wrap up, inside and outside, inviting people to leave.On top of that, the schedule is covering only the day time, not rush hours, even the...