Starbucks — Restaurant in Fort McMurray

I’ve always placed my order online leaving my house then went through the drivethru to pick it up without an issue. Sometimes my orders are complicated with substitutions so I like doing the order online to save time at the speaker and avoid anything being mixed up (always felt it was easier for everyone lol). Today I placed my order like usual and drove there, the app said it would take 5-8 minutes and I got there in 4 minutes. When I went through the drive thru the person on the speaker said “yeah you only placed that order like 2 minutes ago and there’s 5 people ahead of you so if it’s not ready when you get to the window you’ll have to come in.” I found this very off putting and the tone was not nice. When I get to the window Jess explains that she pushed the order through but next time I have to wait a little while longer before going through the drive thru because there’s people ahead of me and they were busy. I explained I’ve always done it this way and have never had an issue. She repeated that the order was pushed through and more explanation about how something just reopened (the store or mobile order idk?). I appreciate my order being made for when I got to the window but it was bizarre to be given a lecture about how I went about ordering my coffee. I try to order in advance but next time I guess I’ll have to order at the speaker to avoid a condescending lecture about...

Never again!!!! I’m new to FM and have been coming through the drive through 1-2/week. It doesn’t matter if there is 1 or 10 cars in front of you - expect a wait. They are soooo SLOW! Nevertheless, I endured this but my most recent experience will be the LAST! I ordered 2 steaming hot lattes and received one at a time. The second one went in my hand and immediately the lid flipped off (obviously not secured) and poured all over me and my car. I was in complete horror and kept getting apologies. Since I spent 20 minutes in line I had to rush back home with hot coffee all over me to get ready for a meeting. As soon as I could I made the call - first to the store to speak to a manger (who offered me more coffee) and then to head office. They started a file and said they need to investigate. A week later I got an email saying they talked to the store and basically discovered it was my fault. I’m in disbelief! Instead of owning up to the mistake they basically blamed the customer for receiving coffee without a secure lid in a drive through. Shame on all the workers that witnessed what happened that day and acknowledged their mistake then but later rescinded. Shame on head office for their lack of support of what I went through. I wasn’t sure what to expect but this wasn’t it. I will never give Starbucks one cent of my...

If I could give zero stars I would. I preorder every single time and give lots of time. Somehow drive through is still always prioritized. They were about 20 drinks behind today and the guy making drinks I think thought to himself I wonder if I could move slower than a snail. Mission accomplished. He had no idea what was going on I’m not even sure he’s aware making coffee is his job. Tried to hand me a drink that clearly wasn’t mine and just looked right through me when I said no that’s not mine. This young blonde man clearly needed help and no one was. Although he shouldn’t be making drinks when it is busy because I’m pretty sure he is illiterate and has two brain cells fighting for second place up there. Thankfully he’s too unintelligent and I realize he’s bad at his job.

Do better, 40 mins to wait for a coffee someone preordered before they even left their house is a wild thing to happen. Retrain this god awful staff or honestly just clean house...