Subway — Restaurant in Fredericton

So I just went in there, not even 30 minutes ago, and I had a disappointing experience at this location today, and I feel it’s important to share. I ordered a footlong chicken sub and a young staff member, who seemed fairly new, was preparing my order. He was polite and doing his best, but had some difficulty wrapping the sub. I kindly suggested he could place it in a bowl instead, and he agreed.

However, another employee—short in stature—stepped in and insisted I would need to pay for a bowl. I was fine with that, assuming she meant a small charge for the disposable container. Instead, I was told I had to pay for a full veggie bowl in addition to the sub I had already purchased. When I questioned this, she began arguing, claiming the sub had too many toppings and sauces, which supposedly caused the wrapping issue.

I’ve ordered the same sub many times, including via delivery apps, and never had any issues with it being wrapped properly. There were like only three kind of sauces in that. The issue wasn’t the sub—it was clear the staff member was struggling, and I was simply trying to make things easier for him. What bothered me most was the condescending tone and unprofessional attitude this employee displayed. This wasn’t my first unpleasant encounter with her, but this time it went too far.

I hope management takes the time to address this employee’s behavior, as her attitude negatively impacts the overall customer experience. It’s unfortunate when one staff member’s conduct overshadows the efforts of others, and I believe some corrective action would be in the best interest of the team and future customers.

I won’t be returning to this location due to her behavior. A little professionalism and customer courtesy...

Very disappointed that this store doesn't actually allow you to order what you want. They give you no option of adding extra pickles to your sub. I have went to this location every Friday for over 1 year (as I treat 4 teenagers to supper on this day) I spend more than $50.00 each visit and to have the staff tell me they are losing money because I WANT extra pickles and they can't accommodate it has made me decide I won't be back. Put an option on your cash register so people can have their sub made the way they want rather that losing customers. I will try switching locations and if that doesn't work, I'll take my money else where. How can a restaurant say you can "make it your way" , when you definitely can't. End of rant. Do better Subway Main Street!!!! And yes, I will share the news that the owner thinks he knows how much I want of what on my sub that I...

Order was placed on June 14. I placed an online order of 6 subs at your Main St. Store and it was filled in a timely fashion but I will list the mistakes made on all but one of the subs: asked for toasted sub on a 12" sub but not done Did not ask for toasted on a different 12" sub but it was asked for NO lettuce as well and it was loaded with lettuce asked for black olives but none were added asked for hot sauce but not there asked for Mayo but again missing

6" sub - found hair Asked for Italian bread but got Herb and Cheese on 12" Teriyaki Chicken Asked for Herb n' Cheese but got Italian on 12" Nashville Chicken

And to top it off I left a 15% tip. And a couple of the subs had hard bread, enough that you could knock on the bread and you could...