I wish I can give 0 stars to this location. After an accident they have cause with not closing the lid properly on my drink. It leaked out and fell in my car and I have a stain. Got everything dirty and went back in got some napkins to clean it off my clothes and seat. Asking for another drink.. I had to pay for. After heading to a carwash to clean it out realizing that it really stained my new car… called them back saying that I am not supposed to be the one paying for this. She ( the manager) was rude and didn’t want to even understand how much this is frustrating. Even when I asked for her name she took it as if I was asking for her SIN. First time there and trust me it will be my last. A happy customer will tell 1.. an unsatisfied customer will tell...
Read moreWorse customer service experience I have ever had. Discrimination. My husband and I were rudely refused service when I politely asked for an English menu. Asked in French. The male staff at the counter told me no we are in Quebec go to Ottawa when I asked for an English menu...which I know they have used a few days ago. The staff then proceeded to spout profanities and belittle us and told us to go to Ottawa if we wanted to get English service and menu. I came in being in a great mood super polite when I asked and to be treated this way shook me. This type of service is very embarassing for me as a French Quebec resident with an English speaking partner. First time witnessing this type of discrimination. Evening of...
Read moreExperienced blatant discrimination and disrespect at this location at 6:45pm April 25, 2023 by an older male staff who refused to serve me because we asked for an English menu. Was told repeatedly in a condescending tone 'on est au Quebec, va à Ottawa' (we are in Quebec go to Ottawa). I used an English menu when I went a few days ago so him saying they didnt have any and to go elsewhere was extremely unprofessional. My wife spoke French but I am English. That male staff then proceeded to get agressive, spout profanities, and belittle us when I told him he was being ignorant not serving us. We walked out and will not be returning. Will also be informing everyone I know about the bad service...
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