Pizza Pizza — Restaurant in Gatineau

I have been client of this pizza pizza for 12 year. I have never been this much upset about them than now. Since they have hire a certain Sam as manager my experience there never been this much crappy. I have ordered once a pizza and wing, i was told after 10 minute exactly when my pizza got out that they cant give me the wing since they have to give priority to online order. I was alreafy waiting for the wing they left my pizza on the counter and the casher proceed to cook the wing for me. I went to sit back there but by my surprise another 10 min later the manager pop out and start yelling at his employee for making me wing. I went back to the counter to confront him and explain to me the priority stuff about online order. I had to call pizza pizza to order the wing i already paid which they were ready . They reimbourse me the wing and made me pay again but guess what 2-3 $ dollar more i asked why the overprice and was told they have different price for counter and online. In the meanwhile my pizza is still on the counter . finally got my food and left. I had another situation again today. Im tired of that place i used to like going there but now it just frustrate me. Please dont go. Here a picture of my visit there i usually spend 10-15 min. But that time specifically spend...

Delivered late and wrong toppings on April 17th 2022 and was supposed to be free, but three days and four customer service representatives saying four different things about my refund and now I got to wait 3-5 business days to get refunded. NEVER PAY IN ADVANCE WITH APP OR ONLINE! They keep your money and use every lie and excuse to hold your money. Still waiting for my refund for my subpar pizza that was cold and an hour and 5 minutes late when I was in pointe Gatineau at the time (same neighborhood) within a kilometre of the store. Never ordering from pizza pizza again. If they do this to everyone in this situation (prepaid late delivery refunds) which is alot, 3-5 business days with all Canadians money in escrow they're making quite a bit of compound interest just holding OUR money which should be refunded immediately before even hanging up with them the first time I called. Not four different stories from four representatives and a manager who even lied about their policy to me. This company's customer service are ill informed and unable to help in any way, even supervisors. Just a beyond frustrating experience. Update: 10 days later and no refund. Just a...

good pizza for the price , staff not reay friendly espacialy if you dare confront them for a mistake they did on your order , i use to go there a few times a month with my wife and 2 sons and some times we get mistakes done in our order and ask them to fix it politely but last time we went my wife panzaroti seem to be missing some bacon in it so my wife went to counter too show the girl and the girl put her fingers in the pizza to show my wife there was some just that it was still white ( uncooked ) so my wife did not say anything else until she got to the table and did not resume eating i asked her why she was not eating and she told me about the girl fingers in her food , so i took her panzaoti and took it to the girl to ask her to please remake a other and the girl started to shout at my wife saying that we always find something wrong with our food , there was some other clients in the restorant when the girl shouted at my wife , my wife was so embarassed , i had to ask for the manager to have a new...