Presotea — Restaurant in Gatineau

Edit 2023-11-29:

I sincerely don't know what happened to this place that I used to love. I went there yesterday, I truly believed the person at the cash was mute for a while. We had a staring contest for a few seconds and then they just waved their hand, annoyed that I wasn't saying my order. I gave my order, they never once spoke to me. I was very confused about what was happening, usually they ask if you want to add anything, so I had forgot to ask for bubbles. I proceed to apologize and ask them if I can have bubbles in my drink and this is the only time they used their voice to talk and said, angrily, "Well, you told me you were done with your order so this is on you." I told them nicely that it was the reason why I didn't pay yet, and the cashier literally looked at me with the rudest eyes, almost menacing. I was quite frightened an confused... I left the store and I just felt awful.

Amazing customer service, delicious drinks, lots of customization. I highly, highly recommend this place. If you love bubble tea, you'll absolutely adore this one!

I will start by giving the customer service and the staff a big thumbs up! Very clean establishment, the service is rapid and the staff is very polite. On the tea side of things, there is a huge selection to choose from, so you can easily get lost in the choice of flavors. Out of the dozen or so teas I've tried, there is a distinct quality that comes through, especially during the after taste. The Hokkaido Milk Tea & The Matcha Milk Tea (also the Green Jade Matcha) are some of the standouts! All in all, aside from the prices (which can be a bit on the expensive side) this is a very good tea place that everyone...

If I could give a 0 I would. I wanted to go get a drink 15 minutes before close (8:45 pm). The employee told us they were closed, when they are supposed to close at 9pm. When I ask them why, she told me that the kitchen takes time to close so they are starting sooner. I've tried to explain my point that there not supposed to be already closed. She just sigh and say whatever while returning her back on us. Worst customer experience! I'd love to go there but it was clearly the...