Jade Garden — Restaurant in Georgina

I've had Oriental Delights (their competition) and I would definitely choose Jade Garden every time. On days where they aren't as busy or if you're ordering earlier/later time than dinner times, it takes no more than 10-20 minutes to receive your order (the wait time of course ranges from how big your order is).

Portion size is great for the price! Their chicken balls isn't as doughy or greasy as Orientals and food is always warm and fresh.

The busiest days are Fridays, Saturdays, and holidays (Christmas Eve, New Years Eve, Mother's Day, etc.), so there are longer wait times during dinner times, but it still baffles me that some customers think that they're entitled to have their order completed first just because they called in earlier when many other people are thinking the EXACT SAME THING. I know Jade Garden doesn't start preparing their food until it gets closer to the hour that you want it at, so that customers receive it hot and freshly made, but getting angry and complaining really doesn't help any of their staff members. I feel sorry for them whenever customers don't understand that they're people too and they're trying their best. It's not like they want to make their customers wait any longer than they have to.

Overall, I definitely recommend this restaurant. Best Chinese food in town and they deliver too! Always comes with a free food item of your choice (only four choices, but it's...

Have to post my first ever negative experience on here this evening. It is my birthday today and my Mom ordered Chinese food from Jade Garden. Our total was $100.91, so I would say she spent a decent amount. We also picked it up. Upon opening everything we realized that they had forgotten the BBQ pork. Not a huge deal as mistakes happen. So we called and spoke to someone who said they would deliver the missing food. When the delivery driver arrived an hour later she proceeded to tell us that we owed $10.35 for the BBQ pork, which it clearly states we paid for on our receipt. My Mom refused to pay as this was their mistake. So she called the restaurant once again and they stated that they did in fact expect her to pay for the food because they sent another item that we did not order in its place. She proceeded to tell them that’s not our fault that they sent the wrong item. In the end the driver left with the food, our order was wrong and nothing was resolved. Really disappointed in how we were treated. Unfortunately this was enough for us to find a new Chinese food restaurant from this point on...

Ok. I have to give some sort of review.

My boyfriend’s family and I were almost weekly regulars for their takeout. But yesterday, the day that I needed lunch for everyone ASAP, my bf and I called the restaurant collectively 20 times since their opening time On Sundays, 2pm. NO ANSWER.

I finally physically arrived to the restaurant at 2:30pm (I was on my way to my boyfriend’s family) and they were open.

I told her how we tried calling them 20 times and had no answer and no voicemail set up. There’s not that many places up here with Chinese food (the other place we tried, the wait for takeout was like an hour -the lady said 20 mins. Never went there again). I expressed our frustration and how it makes sense that they give us a reasonable discount or else I go somewhere else to order (and I won’t come here again). She just threw in free crispy wontons.

Not sorry, I left and ordered pizza from Dominos and brought it home asap.

We weren’t satisfied and we won’t go there again. If you continue ordering from them, one day you will go through our situation. I can almost see...