Mr.Sub — Restaurant in Georgina

WORST CUSTOMER SERVICE EVER! They advertised buy 1 get 1 free for national sandwich day today, but when you order online their app isnt user friendly at all. When you select the BOGO special link, you don’t automatically get a free sub. There’s a trick at the end that they don’t tell you about. When I went to pick up my subs I didn't get my free sub. To top it off the staff were ABSOLUTELY HORRIBLE!!! They were very ignorant. If a customer has a problem it's customary for employees to at least try to help, but instead of helping these employees had no interest in helping, they ignored the problem, and literally called me names. One employee said 'dont you know how to read?' Such an ignorant comment! If I correctly select the free sub link it's not an issue of me not being able to read. It's an issue with your app! Instead of trying to help, all 3 employees left the customers that they were serving so they could gang up on me and bully me. It was the worst customer service I’ve EVER experienced in my life. No exaggeration. I told them I know of others who had the same issue today and they lied and said no one else today had that issue. I know for a fact that's a lie. What I experienced was a total misrepresentation of their BOGO special and then to top it off the staff all ganged up on me. The most horrendous customer service I’ve experienced. In the end I didn’t receive my free sub. WORST CUSTOMER...

Just left and I'm afraid to eat my food! While making my sub, the individual (who I believe is the owner) stopped making my food to chat with others. I waited patiently for her and watched her handle paper from these people which they handed her.... all the while, still wearing her plastic gloves. After they left... she put the paper down and went to continue making my sub with her now dirty gloved hands. Aren't these gloves used to ensure our food is made in the most hygienic way possible?!?! What else had she handled with those gloves before I came into her store. Thank goodness... she was distracted once again by other issues and asked her coworker to finish with my order so that she could handle other business. This individual put on new gloves. The coupon I had required that I purchaes a combo... there was only ONE choice of canned pop and roughly 5 bags of chips total (only 2 different varieties) left on the shelf. Unsanitary, unfriendly, limited product.... I won't be back! ... even when you entice me with...

This was my 2nd time visiting this location Woodbine Ave. KESWICK since the other location closed. The first time I visited was after the new ownership took place. My experience then was not great, but I let it go chalking it up to inexperience. Fast forward to tonight, I experienced the same things. Both visits I witnessed verbal and non-verbal abuse to staff, particularly male (boss) to female staffer. In this country men and women are equal and we dont bully, we teach, kindly. The staffer who was being abused was doing NOTHING wrong at all, in fact, the boss man who took over her duties screwed up my sub. If i ever visit again, I will be reporting such abuse to the ministry of labour. My subs were touched by many staff who's gloves were never changed between tasks. I choose Mr. Sub over others because of the care and quality, this was anything but. I will be reaching out to head office in the meantime because my experience was...