Subway — Restaurant in Gibsons

I was disappointed with the customer service during my visit this morning. It was frustrating to see staff member on their cellphone and talking in the other line while they were supposed to be working. And this is not acceptable. I place my order while in the store and I noticed that the machine is ringing and no one is taking it, I’m pretty sure it is my order. It’s keeps beeping for a long time and no one picking it up. Then a 1st customer came in and he assisted him. Then the second. I asked him to finish the order but he insisted to assist the second customer. I placed the order first, he should attended it before assisting others because we have been waiting inside the store. This lack of attention and professionalism really affected the overall experience, and it’s clear that more focus on work is needed to provide a...

The employee service me was horrible and had a attitude for some reason. Everytime I asked for veggies, he would put the littlest amount possible. I had to keep asking for more of everything.

My son and I both ordered a 6" turkey, as we do always. He had white bread and I had Italian herbs and cheese bread. At checkout, he was charging us 2 x 6" subs instead of 1 footlong. He was actually arguing with me that it is 2 separate 6" subs because the bread was different. For me, it wasn't about the money, it was just a lack of customer service and the horrible experience we had.

Never going to this...

Subway is on a fast track to the bottom. Mustard is now discontinued???!! In a sandwich shop??! I wont be back for your brown lettuce, and when someone asks for mayo try putting on end to end not in the middle not a glump on on end and a tiny trail on the other end. I think smiling must be extra? Then they have the nerve to have the machine ask for a tip? Also, The app sends me notifications for deals that aren't honored after charging me then keeps my money for days. Time for an employee team building customer service seminar at the least. The owner doesn't care by the looks of...