Tim Hortons — Restaurant in Grand Falls-Windsor

This is getting ridiculous. This is happening way to offend with this location and absolutely not a damn thing is being done about it. Order two steak and egg breakfast sandwichs both on croissants but one without egg and two cold brews. Didn't have cold brews at all and got only one steak and egg croissant and the other on a biscuit. When I went in to have it fixed was told sorry but that's not what I ordered. This location needs a whole new staff with people and managers that are willing to do the job right. Sad part is the owner does not care about his two locations. I wish I could give less stars.

Update: May 18 2024

Once again our order was wrong. I went back and politely asked to speak with a manager or supervisor working. The manager Dawn came over rudely asked what was wrong. As I was explaining to her, she walked away from not to ex knowledge what the complaint was. No sorry, no taken responsibility for the mistake just throw the order out and barks at the person making sandwichs. And than the person making said sandwichs thrown down the new order, walks away. Only reason on going back is to hopefully that the employees have step up their game but sadly...

The store has gone down hill since shutting down night shift. They are out of alot of baked goods right after supper and any time by 8pm good luck getting anything, icecap machine is down the mornings and baked goods are not usually ready until 8am. Only reason giving 1 star is because of morning crew they are extremely pleasant can't say much for evenings they have 1 person for 2 speakers and your lucky if they realize you are there after waiting 10 minutes. Update 2025: nothing has changed and now I get talked down to in hindu when I explain I'm having a difficult time understanding them clearly due to hearing problems....

A friendly staff but unfortunately was often busy there so orders occasionally took a little longer than usual. Layout could be much better; seating doesn't really suit a larger family with 4 members likely having to sit at two separate tables side by side, the tall chairs at the long table running along the window walls weren't the greatest for sitting in. Lastly the parking lot and drive through made coming and going by foot a little more unpleasant than it needs to be. Again, good service and friendly staff, but the place could definitely use...