Tim Hortons — Restaurant in Grand Lake Road

This Tim’s is always a terrible experience and I avoid using it, however, this last experience was the worst. I’ll sum it up quickly - I ordered a chipotle steak wrap, and a chicken bacon wrap with chipotle, 2 bagels and 2 drinks. I specified that the wrap could not have ranch as my wife is allergic. It was rang through properly on the screen. Get to the window, both of my drinks were wrong. Tried to send me away without my food. Then I waited literally 26 minutes at the window for my food, they forgot a bagel and I had to wait an additional 5 minutes. After that, we opened the packaging for the wraps to find my wife’s wrap smothered in ranch, including all over the packaging giving her a reaction. On top of that, my wrap was made totally incorrectly with hardly any steak or sauce, and missing all of the veggies that are supposed to be on it. It was also torn so it just fell apart. 34 minutes in total, 40$ and a hospital visit later because of the incompetence of management at this facility. I have half a mind to get a lawyer due to...

And this is the one down by Burger King and this window been smashed over 2 years and it never been fixed plus they will not serve a handicap person with a wheelchair inside Tim Hortons or a motorized scooter you cannot even plug it inside no more if your batteries go dead in it plus they took the handle off of the door towards Burger King and they shut the main handicap button off and that is Helen her name is but she will serve the four wheelers what do not have license plates and they don't even have Windows in dirt bikes and they don't have no license plates on them but if I go through there with my motorized scooter she will not even...

Not trying to be rude since I work in same food industry. I ordered 2 bf wraps and I find sauce in the wrap literally after eating 60% of wrap. I went and informed same then the CSR literally opened eaten wrap and showing me sauce and then trying to return me the same. I am not going to eat same wrap which is half eaten then you did postmortem touching with your hands. You could simply said sorry sir, we can give you new wrap or extra sauce in first place then I would have gone saying it’s okay. My intention is to just letting you know that all sauce is at one corner of wrap and very less but with your poor customer service you made my...