Tim Hortons — Restaurant in Grande Prairie

The manager, her name is Eva, was so very rude to me while I'm ordering, her first approached to me was ok, but later on, I said, can I get 1 large black coffee & no sugar, no milk, and then she answered to me like,, automatically if black coffee means no sugar & milk, and I said ah ok. And, I ordered it again 2 small stiftea please! but the1 is with honey and the other 1 is with oatmilk. And then she answered again, One by one first ok? And I repeat it again, ok,1stiftea with honey, and the 1 is with oatmilk, she answered it again, how many oatmilk? She mean, how many oatmilk to put in the stiftea, And I answer it again, why how many? I just curious because, why she asking me like that? And I asked her like, are you mad? She said no! I'm trying to correct you.. And i gave her apologies, sorry I didn't no Because when I'm always ordered the stiftea with oatmilk, no asking me how many? But she insist, and her body language and she talked to me was...

I recently had a very disappointing experience with Eva, the manager at Tim Hortons. Instead of providing supportive and courteous service, her approach came across as dismissive and unprofessional. When I raised a simple concern, she did not listen patiently and spoke in a rude tone, which made me feel uncomfortable and undervalued as a customer.

As a manager, I expected her to set an example of good customer service and respect, but unfortunately, the interaction left a negative impression. Tim Hortons is usually known for friendly and welcoming service, but this experience with Eva did not reflect that standard.

I hope management takes this feedback seriously so future interactions can be handled with more professionalism...

Eva the manager is incredibly rude. I watched her snap her fingers and talk down to the customer ahead of me. Then when I took half a moment to put my card back into my wallet after paying at the other till, she asks if I’d been helped - when I say “yes”, she waves me away to stand at the side.

The wave itself was the rude “shuffle on” motion and she was absolutely unpleasant to deal with. I replied “yeah, I just finished paying! Dang!”. She then stops what she’s doing (because she’s CLEARLY in such a rush) to absolutely GLARE at me.

Half decent coffee, a timmies is a timmies. But the manager does not deserve her position if that’s what she considers customer service. Wasn’t...