The manager, her name is Eva, was so very rude to me while I'm ordering, her first approached to me was ok, but later on, I said, can I get 1 large black coffee & no sugar, no milk, and then she answered to me like,, automatically if black coffee means no sugar & milk, and I said ah ok. And, I ordered it again 2 small stiftea please! but the1 is with honey and the other 1 is with oatmilk. And then she answered again, One by one first ok? And I repeat it again, ok,1stiftea with honey, and the 1 is with oatmilk, she answered it again, how many oatmilk? She mean, how many oatmilk to put in the stiftea, And I answer it again, why how many? I just curious because, why she asking me like that? And I asked her like, are you mad? She said no! I'm trying to correct you.. And i gave her apologies, sorry I didn't no Because when I'm always ordered the stiftea with oatmilk, no asking me how many? But she insist, and her body language and she talked to me was...
   Read moreI recently had a very disappointing experience with Eva, the manager at Tim Hortons. Instead of providing supportive and courteous service, her approach came across as dismissive and unprofessional. When I raised a simple concern, she did not listen patiently and spoke in a rude tone, which made me feel uncomfortable and undervalued as a customer.
As a manager, I expected her to set an example of good customer service and respect, but unfortunately, the interaction left a negative impression. Tim Hortons is usually known for friendly and welcoming service, but this experience with Eva did not reflect that standard.
I hope management takes this feedback seriously so future interactions can be handled with more professionalism...
   Read moreEva the manager is incredibly rude. I watched her snap her fingers and talk down to the customer ahead of me. Then when I took half a moment to put my card back into my wallet after paying at the other till, she asks if Iâd been helped - when I say âyesâ, she waves me away to stand at the side.
The wave itself was the rude âshuffle onâ motion and she was absolutely unpleasant to deal with. I replied âyeah, I just finished paying! Dang!â. She then stops what sheâs doing (because sheâs CLEARLY in such a rush) to absolutely GLARE at me.
Half decent coffee, a timmies is a timmies. But the manager does not deserve her position if thatâs what she considers customer service. Wasnât...
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