Firehouse Subs Guelph

Since they opened the Guelph location, and it was recommended to us by a friend, my husband and I have been going to Firehouse Subs at least a couple times a month. Although the subs are pricier than most places, the amount of meat and toppings as well as the quality justify the price. The last month or so we noticed the quality go down. I picked up subs for the both of us on Feb 11. I made a few fairly simple substitutions, no mayo, extra bbq sauce, yes to the pickle spears. When I brought them both home, my husband's sub did not have any of the extras I asked for, had mayo and no bbq sauce, and no pickle spear. He was upset but starving, so he ate it. I went back alone yesterday. There was only one guy at the counter. He took my order and made it too. I asked to take off tomato and add cucumber and diced pickles, yes to the pickle spear. I asked for the food to go and didn't even get a bag, just the container which then opened in my car on the drive home. When I got home, my sub was missing both the cucumber and the pickle. So I just paid $13 for a bunch of meat and melted cheese with some lettuce and onion. Very disappointed. Especially since there was nobody else in the store, and it was the same guy who took the order that made it. Months ago I would've given this place 10 stars out of 5. But lately the quality is severely lacking. We've definitely cut down the frequency of our visits. I'm more inclined to go back to places where I can stand in front of the counter and watch them make my food, if it is so difficult to follow simple instructions without me watching to make sure my order is correct.