Firehouse Subs Guelph — Restaurant in Guelph

Since they opened the Guelph location, and it was recommended to us by a friend, my husband and I have been going to Firehouse Subs at least a couple times a month. Although the subs are pricier than most places, the amount of meat and toppings as well as the quality justify the price. The last month or so we noticed the quality go down. I picked up subs for the both of us on Feb 11. I made a few fairly simple substitutions, no mayo, extra bbq sauce, yes to the pickle spears. When I brought them both home, my husband's sub did not have any of the extras I asked for, had mayo and no bbq sauce, and no pickle spear. He was upset but starving, so he ate it. I went back alone yesterday. There was only one guy at the counter. He took my order and made it too. I asked to take off tomato and add cucumber and diced pickles, yes to the pickle spear. I asked for the food to go and didn't even get a bag, just the container which then opened in my car on the drive home. When I got home, my sub was missing both the cucumber and the pickle. So I just paid $13 for a bunch of meat and melted cheese with some lettuce and onion. Very disappointed. Especially since there was nobody else in the store, and it was the same guy who took the order that made it. Months ago I would've given this place 10 stars out of 5. But lately the quality is severely lacking. We've definitely cut down the frequency of our visits. I'm more inclined to go back to places where I can stand in front of the counter and watch them make my food, if it is so difficult to follow simple instructions without me watching to make sure my...

A while agoni would have given this a 5 star but I have been alot and I will not go again now. The food is good as for any fire house subs but the other things are lacking. I had been about an hour before closing and all chairs were on top of the tables as they mopped the floors and people in the store I ended up going to Subway across the street Soni could sit down and eat as intended. Last week I returned I had to use the way and it was so bad it definitely had not been cleaned within a few days. In the back you could see from where you order one girl was prepping food and another right beside her counting money on the same counter! Money is very dirty and should never be in the same table as food that is how people can get sick. The manager was also there he was in the back as this was happening sitting down with his feet on the wall. As all of this happened they had a staff member keep taking his hat off and running his hands through his hair this happened multiple times. After doing this someone walked in and he took the order and also made the order never washing his hands. Through this entire time the manager did not say a word! Instead the manager got a pop and told them to send someone home when they show up and left. I was driving from Cambridge to Guelph to eat here but I definitely will not be back to this location. Edit: Firehouse replied here asking me to contact the owner about this review and I did through the email provided. I figured maybe he was actually concerned about what is happening in his store. My email was ignored and...

We stopped by here to pick up some subs to take to my daughters for dinner. We decided to give Firehouse a try because it came recommended by a friend who frequents the Hamilton location. Apparently, the Hamilton location fills the sandwiches with meat. We will have to try the Hamilton one next time. Anyway, we ordered 4 large subs, The Steamer, The Smokehouse beef & cheddar brisket, Firehouse Meatball & Steak and Cheese which came to $58 for 4 people. Now, I am not normally a sub lover, but I would eat from this place again. Although, the price is quite high for a sandwich, there is quite a bit of meat in each sandwich. I had them cut each sub in portions of 3 so we can all try each kind. My daughter's friend really liked the meatball one. The meatballs looked quite big topped with melted cheese. The Steamer had a mixture of corned beef and pastrami with cheese. Mmmm This one was very tasty and my favorite! The Steak one was my husbands favorite which included cheese, sauteed onions and green peppers. The Smokehouse was really good but this one I found had less meat and toppings. I think it would be better with something else added to it. My husband didn't like the BBQ sauce on this one. I found the gentlemen serving at this location very friendly and customer oriented since they cut 3 of the subs in thirds and placed them in nice take out containers with a pickle wrapped in a baggie so it does not make your sandwich soggy. Thanks for a great...