New York Fries Stone Road Mall — Restaurant in Guelph

I normally don’t do reviews especially not bad reviews. Customer service was awful and lacking and the staff at the salon i went to after said the exact same thing about this NYF. I was argued with for at least 5 mins about how i asked for my poutine layered and it was and i’d have to pay more for gravy and cheese when I just opened the container and SHOWED THEM dry fries that clearly wasn’t layered. I never even take food back i just assumed that me being honest about the fact that it’s not the way i wanted would have not been met with animosity. Not only was it honestly embarrassing being argued with in front of people in the line but it was also just extremely bad customer service. I won’t be spending my money at that...

Thanks to Raj and Marty. I will no longer eat this franchise. So little sauce. Rude service and wants to argue the fact of one scoop of chili sauce on hot dog. Let's see what the franchise scoop is. Guaranteed not was given. So petty I had to give a star just to complain otherwise they dont deserve even the one star. Didnt want to complain or make a scene but nobody not a customer or person should feel what i felt and the experience i went threw. They could of solved. But didnt. Instead argues the fact like it was all my fault. Never eat at this location. I should of took a picture but I lost my appetite and threw it in...

It has always been a pleasure dining in for New York Fries’ yummy poutines! What shines through is the excellent customer service of the staff there. Especially the tall guy, who has always been excellent with his speed! Everybody has been extremely helpful to their customers. Surely reflects management’s team building efforts. I felt sad when I read other people’s reviews. They seem so entitled. A lot of customers are disrespectful, they couldn’t even cook for themselves.. that’s why they are in the food court. Our food industry people deserves more appreciation! NYF Guelph, you’re my...