Planet Bean Coffee - Grange — Restaurant in Guelph

I'm not sure if there was a change in management here but things really seem to be going downhill. It feels like whenever i go here something new is wrong and at this point I've stopped going.

Firstly, the downtown location was shut down for some reason, I'm not sure why but considering that it was an LGBTQ+ friendly space and my comments below, it seems like they're putting their own outdated ideals above the customer and their profits.

Management removed pride flags from the buildings and apparently isn't going to be putting them back because they don't believe in them or something, which is crazy because this is a very popular LGBTQ+ spot, they've basically alienated their main audience

Planet Bean has had good quality in their roasts but I feel like if they're alienating people like this so much they're going to see a high turnover rate, so I'm not expecting that quality to last long

That's okay though, if management wants to throw good will out of the window, they have plenty of competition that their customers can go to. They've done this...

Extremely disappointed with the Gordon branch. My son (10 years old), bought me a $30+ tea travel mug bodum for xmas. 18 days later and about 12 or so teas, the lid does not thread on any more. There is no damage to the threads or the mug itself. I took it to the store on Gordon and all she(the manager) could say was..."sorry, we only accept exchanges up to 2 weeks". She said I would have to contact bodum myself. She wasn't willing to help me in the least. I think that this is absolutely pathetic and real crappy way to treat your customers. I was a first time customer and definitely will be a last time customer. If you can't back up the products that you sell, then maybe you shouldn't sell them. I guess if I want good tea in the future, I'll have to go to Davids Teas in Stone Road Mall. I have never had a problem there and the employees are always happy and more than willing to help in any way possible. I personally would think twice if you were thinking of going to...

Almost tucked away, but right off of Grange, this Planet Bean location is popular with working groups, readers and coffee lovers. The beans are roasted on site, and a window into the preparation area, affords visitors a look at the immensity of the equipment and the fascinating process of bean to delightful beverage. The set up of the seating results in small nooks and seemed private tables. The environment is conducive to meetings with friends, to coffee bean appreciation, and of the efforts Planet Bean extends to be fair to farmers and local producers alike. Great coffee, skilled baristas, yummy treats and eats, crafts / wares,...